Some systems are experiencing issues

Stickied Incidents

16th May 2025

Rural Fibre Network Maintenance Windows - 2309010

Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire

Shared Maintenance Reference: 2309010

This shared Maintenance is made up of the following windows:

Reference - 2309010-01

Date - 16/05/2025 23:00 - 17/05/2025 06:00

Classification - Affected

Reference - 2309010-02

Date - 17/05/2025 23:00 - 18/05/2025 06:00

Classification - Affected

All impacted customers have been contacted via email and provided with a description of the works.

Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

9th May 2025

Manchester Local Crescent Block A

We are aware of an outage affecting parts of Block A; Our team is investigating with building management.

Past Incidents

12th May 2023

No incidents reported

11th May 2023

No incidents reported

10th May 2023

No incidents reported

9th May 2023

No incidents reported

8th May 2023

No incidents reported

7th May 2023

North Lincolnshire North Lincs

We have been made aware of issues currently affecting services supplied by Virgin Media nationally. We are working to get an update from VM In reference to the outage.

  • Virgin Media confirmed a fault on a long distance amplifier between York and London.

    We are awaiting a full Reason for Outage Report,

    Services restored from 2am to 4am.

    We will monitor these services.

  • Virgin Media are advising they are aware of the issue with no ETA on restoration at this time. Our network operations team are in constant contact pushing for more information.

  • 6th May 2023

    No incidents reported