All systems are operational

Stickied Incidents

16th May 2025

Rural Fibre Network Maintenance Windows - 2309010

Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire

Shared Maintenance Reference: 2309010

This shared Maintenance is made up of the following windows:

Reference - 2309010-01

Date - 16/05/2025 23:00 - 17/05/2025 06:00

Classification - Affected

Reference - 2309010-02

Date - 17/05/2025 23:00 - 18/05/2025 06:00

Classification - Affected

All impacted customers have been contacted via email and provided with a description of the works.

Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

Past Incidents

19th May 2023

No incidents reported

18th May 2023

No incidents reported

17th May 2023

Liverpool Wolstenhome Square Block A & B

Faulty hardware is limiting speeds intermittently. Replacement equipment is on its way to site to resolve the issue.

  • Following the replacement of equipment, services are now restored and the issue is resolved.

  • Replacement equipment has now arrived on site. There will be momentary hard downtime whilst the equipment is replaced.

  • 16th May 2023

    No incidents reported

    15th May 2023

    No incidents reported

    14th May 2023

    No incidents reported

    13th May 2023

    No incidents reported