We are aware of a loss of power across a large proportion of North Lincolnshire whereby properties were briefly left without power. Our equipment remained with power due to battery backups throughout however we are noticing performance issues and delays in connectivity restablishing. We are aware of this. Please leave all equipment powered on and your session should reestablish within a matter of minutes. We apologise for any inconvenience caused this evening
Following a substantial period of monitoring services are no longer considered at risk. Incident closed
We believe all services to have now been restored and they have remained stable. We continue to monitor services closely. Services are now classified as "At Risk" . Once further monitoring has been completed this incident will be closed. Anyone still without service at this time is urged to contact our support team as soon as possible by emailing team@internetty.uk . If you have factory reset any equipment then you will need to contact our support team to get this manually reprovisioned. We would like to take this opportunity to thank you for your patience during this outage and apologise for any inconvenience caused. A full reason for outage will be established and all steps neccessary taken to mitigate future occurances.
Services are restoring to the remaining affected customers. We are watching service restoration very closely. All services in the area remain at high risk of failure until our engineers are happy that no further drops in services are expected. Updates to follow
Next update expected approx 22:20
We are continuing to work to try and establish why customers in certain areas remain offline. We are working as quickly as possible to restore services and will provide further updates as and when we have them
Engineers are on-site and have carried out local testing and believe they have found the issue. We are watching further service restoration however some customers remain offline at this time. Updates to follow
We are now seeing large numbers of customers whose service was restored going back offline. We are now investigating the potential of damaged equipment as a result of brown outs to our cabinet. Engineers are en route to our primary cabinet for Barton Upon Humber and Barrow upon humber. Updates to follow
Following investigations by our team, we believe that all sessions are now reestablished. Anyone still without service is urged to contact our team at their earliest convenience.
