Rural Fibre Network Maintenance Windows - 2309010 Friday 16th May 2025 23:00:00

Cabling works and power redundancy testing has concluded. Works have been successful in increasing network capacity and introducing further power redundancy. Network operations engineers are now beginning configuration changes, services will see drops whilst this work happens. This work will continue through until 6am with a hard stop at this point. The next update will be to confirm Maintenance completion.

Engineers will shortly begin preparations for this evenings works. We are not expecting lengthy outage this evening. The purpose of this evenings works will be to test Power, Link and router redundancies. It is therefore expected that affected customers may experience sudden dips in service whilst these works are carried out and configuration changes made on the live network. Engineers will also be on site at our various cabinets and exchanges carrying out upgrade and cabling work which may also cause brief disconnects. We will provide an update when works begin, as always all efforts will be made to minimise service impact within the window and to keep window time to a minimum. Customers are advised to leave all equipment within the home/business powered on and services should automatically restore should it be impacted by the changes we make.

All services have been restored for remaining customers. Any customers still without service are urged to contact our support team via email at team@internetty.uk, alternatively you can reach our team via telephone or live chat from 9am onwards through until 8pm this evening. We will halt any further service impacting works until the next window commencing again at 11pm this evening

Services are restoring for the remaining affected customers. We are watching service restoration very closely and will update when this is complete.

Due to unforeseen circumstances, some services are still offline. We apologise profusely for the delay and for surpassing the proposed Window end time. We are working as fast as we can to conclude this window. We will provide further updates as and when we have them

Works are ongoing and some connections remain offline. Engineers are working hard to restore all services within the Maintenance timeframe. Updates to follow

Works are going well and we are beginning to restore services to customers who have seen downtime so far. Updates to follow

Works have commenced. Service impact will be kept to a minimum where possible however customers may now experience outages to service as works progress

Engineers have arrived on site and preparing to start works. Updates to follow