All systems are operational

Stickied Incidents

16th May 2025

Rural Fibre Network Maintenance Windows - 2309010

Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire

Shared Maintenance Reference: 2309010

This shared Maintenance is made up of the following windows:

Reference - 2309010-01

Date - 16/05/2025 23:00 - 17/05/2025 06:00

Classification - Affected

Reference - 2309010-02

Date - 17/05/2025 23:00 - 18/05/2025 06:00

Classification - Affected

All impacted customers have been contacted via email and provided with a description of the works.

Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

Past Incidents

5th May 2023

No incidents reported

4th May 2023

No incidents reported

3rd May 2023

Liverpool Royal Exchange Liverpool

A maintenance window from one of our fibre providers has resulted in loss of service and has breached the timeframe. We are currently working to try and restore services as quickly as possible

  • Monitoring services

  • Services are now restoring.

  • UPDATE FROM FIBRE PROVIDER 03/05/2023 09.03 - Transmission works continue to over-run which is impacting services. Work is ongoing to restore. Additional hardware has been ordered with ETA of 9.00. 

    3rd party engineers are remotely connected to the node working on the issue.

    We have not received an update as yet to confirm hardware has arrived on site but we continue to push for this update and will provide further information as soon as we have it.

  • National fibre provider reporting faulty equipment. New equipment is due to arrive with them on-site at 9am. We will have more information shortly after 9am.

    • 2nd May 2023

    No incidents reported

    1st May 2023

    No incidents reported

    30th April 2023

    No incidents reported

    29th April 2023

    No incidents reported