Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire
Shared Maintenance Reference: 2309010
This shared Maintenance is made up of the following windows:
Reference - 2309010-01
Date - 16/05/2025 23:00 - 17/05/2025 06:00
Classification - Affected
Reference - 2309010-02
Date - 17/05/2025 23:00 - 18/05/2025 06:00
Classification - Affected
All impacted customers have been contacted via email and provided with a description of the works.
Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.
All services have been restored for remaining customers. Any customers still without service are urged to contact our support team via email at team@internetty.uk, alternatively you can reach our team via telephone or live chat from 9am onwards through until 8pm this evening. We will halt any further service impacting works until the next window commencing again at 11pm this evening
Services are restoring for the remaining affected customers. We are watching service restoration very closely and will update when this is complete.
Due to unforeseen circumstances, some services are still offline. We apologise profusely for the delay and for surpassing the proposed Window end time. We are working as fast as we can to conclude this window. We will provide further updates as and when we have them
Works are ongoing and some connections remain offline. Engineers are working hard to restore all services within the Maintenance timeframe. Updates to follow
Works are going well and we are beginning to restore services to customers who have seen downtime so far. Updates to follow
Works have commenced. Service impact will be kept to a minimum where possible however customers may now experience outages to service as works progress
Engineers have arrived on site and preparing to start works. Updates to follow
No incidents reported
No incidents reported
We are aware of a loss of service to some customers in Ulceby. Our cabinet has lost mains power along with half of the village. Battery backups have now depleted and so select customers in the remaining half are therefore without internet. Updates to follow
Following a period of monitoring, we have moved power for the cabinet back to the mains supply. We have spoken with Northern Power Grid representatives on site who have advised they do not expect any further outages to service. Our engineers have therefore left the site and this incident will be closed.
The mains power has gone again and appears to be intermittent. Battery backup will remain until we are happy that mains power is stable for a prolonged period. Updates to follow
Mains power has been restored to the cabinet, our engineers will remain on site for a short while before working to disconnect battery backups should service remain stable.
Update from Northern Power Grid:
Unplanned Powercut Ref: INCD-640451-A Our team have identified what's caused the power cut and are working to get your power back on
Our cabinet remains powered via Generator meaning anyone in the village with power should now have internet restored.
Services are restored to affected customers and the Cabinet is now being operated via generator until the Mains power is restored. Services remain at higher risk than usual of failure. Updates to follow and full mains power restoration
Engineers have been dispatched from our Barton Upon Humber base with generator power to provide power to the cabinet to restore services to those with power in the affected area. We are expecting arrival and service restoration before 8pm should mains power not restore by then. Updates to follow
No incidents reported
We are investigating reports of degraded performance in areas of the Hardman House complex. Updates to follow
On-site testing is complete and has returned positive results following the equipment swap. This incident has now been marked as resolved and Engineers have left the site. Any customers still experiencing connectivity issues are urged to contact our support team at your earliest convenience. We apologise profusely for any inconvenience caused during this degraded performance.
Remote works are complete. We are now watching services closely and performing further testing on-site. Updates to follow
Services are restoring to affected customers following phase 1 of the switchover, customers may still experience degraded service whilst finishing touches are applied remotely to the equipment by our Network Operations Team. Updates to follow
Replacement equipment is mounted and the switchover is about to commence. Services will be impacted momentarily while this work takes place. Updates to follow
Following testing of the equipment on site we have deemed it requiring immediate replacement to avoid the potential for wider service issues/outages. We are now preparing the replacement equipment before we will action on the replacement. All steps necessary will be taken to keep service impact to a minimum. Updates to follow
Engineers have arrived on site and are heading to the communications cabinet in question. We will first review the equipment in its current state and perform testing. Updates to follow
Engineer ETA to the site is 1 Hour
The equipment has now arrived, and our engineers are preparing to depart for site with all necessary items. We will continue to monitor progress and provide further updates as work advances.
Replacement equipment has been sourced, we are awaiting delivery of the replacement switch to our Staffordshire stores which is expected tomorrow 30/04/2025 AM. Once this has been received we will provide an update on engineer dispatch to site
Investigations have found an issue with an aggregation switch responsible for connectivity to a portion of the building. We are now working to source replacement hardware and establish a fix plan which minimises service impact and returns service to normal as soon as possible. Updates to follow
No incidents reported
No incidents reported