Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire
Shared Maintenance Reference: 2309010
This shared Maintenance is made up of the following windows:
Reference - 2309010-01
Date - 16/05/2025 23:00 - 17/05/2025 06:00
Classification - Affected
Reference - 2309010-02
Date - 17/05/2025 23:00 - 18/05/2025 06:00
Classification - Affected
All impacted customers have been contacted via email and provided with a description of the works.
Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.
Due to unforeseen circumstances, some services are still offline. We apologise profusely for the delay and for surpassing the proposed Window end time. We are working as fast as we can to conclude this window. We will provide further updates as and when we have them
Works are ongoing and some connections remain offline. Engineers are working hard to restore all services within the Maintenance timeframe. Updates to follow
Works are going well and we are beginning to restore services to customers who have seen downtime so far. Updates to follow
Works have commenced. Service impact will be kept to a minimum where possible however customers may now experience outages to service as works progress
Engineers have arrived on site and preparing to start works. Updates to follow
