Liverpool Hardman House - Degraded Performance Tuesday 29th April 2025 20:07:00
We are investigating reports of degraded performance in areas of the Hardman House complex. Updates to follow
On-site testing is complete and has returned positive results following the equipment swap. This incident has now been marked as resolved and Engineers have left the site. Any customers still experiencing connectivity issues are urged to contact our support team at your earliest convenience. We apologise profusely for any inconvenience caused during this degraded performance.
Remote works are complete. We are now watching services closely and performing further testing on-site. Updates to follow
Services are restoring to affected customers following phase 1 of the switchover, customers may still experience degraded service whilst finishing touches are applied remotely to the equipment by our Network Operations Team. Updates to follow
Replacement equipment is mounted and the switchover is about to commence. Services will be impacted momentarily while this work takes place. Updates to follow
Following testing of the equipment on site we have deemed it requiring immediate replacement to avoid the potential for wider service issues/outages. We are now preparing the replacement equipment before we will action on the replacement. All steps necessary will be taken to keep service impact to a minimum. Updates to follow
Engineers have arrived on site and are heading to the communications cabinet in question. We will first review the equipment in its current state and perform testing. Updates to follow
Engineer ETA to the site is 1 Hour
The equipment has now arrived, and our engineers are preparing to depart for site with all necessary items. We will continue to monitor progress and provide further updates as work advances.
Replacement equipment has been sourced, we are awaiting delivery of the replacement switch to our Staffordshire stores which is expected tomorrow 30/04/2025 AM. Once this has been received we will provide an update on engineer dispatch to site
Investigations have found an issue with an aggregation switch responsible for connectivity to a portion of the building. We are now working to source replacement hardware and establish a fix plan which minimises service impact and returns service to normal as soon as possible. Updates to follow
