No incidents reported
No incidents reported
No incidents reported
No incidents reported
Storm Pia is causing power issues across the UK. During these extreme weather conditions services are deemed at risk
Incident Closed - Services no longer considered at risk. This incident will reopen if Storm PIA worsens
All of our national services are operating normally. This incident remains open for the remainder of the storm with updates to follow
We are currently monitoring all connections very closely. Our team are prepared if storm PIA causes any further damage to our network. Support teams are on standby and ready to be deployed to principle sites where required. If you are without service please contact us
We are aware of some customers in a DN18 postcode are currently without service, this is due to a battery backup having blown a fuse. This has now been replaced and services are restoring
Maintenance Reference: ITY2309005
Impact - At Risk
Date: Wednesday 20th December
Time: 00:00-06:00
Description:
As part of our continued network growth and expansion plans, Network Operations will complete maintenance works to increase our network capacity. These works are classified as at risk. At risk indicates that services are not expected to be impacted; however, as our Network Operations Team will be working on critical infrastructure, the risk of service impact is heightened.
Impacted Customers:
DN18, DN19, DN36, DN39
Emails have also been sent
Our engineers have had to roll back configurations due to an incorrect configuration within our new high-capacity link. Services are online and stable and we will announce a new maintenance window to introduce the new high-capacity link.
Maintenance window has commenced
Work is set to start on time at 00:00 this evening. Updates to follow
No incidents reported
We are investigating reports of a service outage impacting customers in
New Holland, South Ferriby, Saxby, Horkstow, Worlaby and Bonby
All other customers in the area have been rerouted via alternative routes
Incident Closed - Although we are still waiting for confirmation from our third party, we are happy after a substantial period of monitoring that this issue is resolved. This incident will of course reopen if the issue were to reoccur. Anyone still having issues is advised to contact our customer service team for further assistance. Traffic rerouting back to normal routes for customers not impacted for the full length of the incident will be completed during Maintenance Window ITY 2309005 to not further impact services until then.
All services are now restored. We continue to monitor services very closely and await confirmation from the third party of completion of the works
Services are being restored across the remaining areas, we are watching this very closely and services remain deemed at risk until we receive confirmation from the third party that this is resolved.
We have chased the supplier for a further update. We await their response
Latest supplier update: Our technical teams are diligently investigating the root cause of the disruption to restore normal service as quickly as possible
We have received confirmation from our Third party that Engineers are on site of the fault and working to resolve issues
We are currrently chasing the supplier for updates on this fault. Updates to follow.
The third-party have confirmed they have engineers working on this fault and that our backhaul failures are in relation to a wider outage in the area.
South Ferriby, Saxby, Horkstow, Worlaby and Bonby remain impacted by this outage.
New Holland customers are rerouted via an alternate route, If services have not been restored please contact our customer services team for assistance
We are constantly requesting further updates from our Third Party in relation to their engineers attending on-site. In the meantime, we have fibre engineers out on the ground rerouting fibres for New Holland to send them via an alternate route. We expect to restore New Holland connectivity very shortly. We await updates on the remaining areas.
Our engineers have attended both Cabinets and clarified the issue to be with the third party. We have relayed this information back and awaiting updates from the third party in regards to engineers' attending
Due to two backhauls failing in the area, customers in the listed areas are currently without service. We have raised faults with the third-party provider of these circuits and await updates. We also have engineers being dispatched to both cabinets to check our equipment and assist the third party in diagnosing the faults. All other area traffic is being rerouted via alternate routes. Updates to follow