North Lincolnshire - Service Outage Monday 18th December 2023 13:55:00
We are investigating reports of a service outage impacting customers in
New Holland, South Ferriby, Saxby, Horkstow, Worlaby and Bonby
All other customers in the area have been rerouted via alternative routes
Incident Closed - Although we are still waiting for confirmation from our third party, we are happy after a substantial period of monitoring that this issue is resolved. This incident will of course reopen if the issue were to reoccur. Anyone still having issues is advised to contact our customer service team for further assistance. Traffic rerouting back to normal routes for customers not impacted for the full length of the incident will be completed during Maintenance Window ITY 2309005 to not further impact services until then.
All services are now restored. We continue to monitor services very closely and await confirmation from the third party of completion of the works
Services are being restored across the remaining areas, we are watching this very closely and services remain deemed at risk until we receive confirmation from the third party that this is resolved.
We have chased the supplier for a further update. We await their response
Latest supplier update: Our technical teams are diligently investigating the root cause of the disruption to restore normal service as quickly as possible
We have received confirmation from our Third party that Engineers are on site of the fault and working to resolve issues
We are currrently chasing the supplier for updates on this fault.
Updates to follow.
The third-party have confirmed they have engineers working on this fault and that our backhaul failures are in relation to a wider outage in the area.
South Ferriby, Saxby, Horkstow, Worlaby and Bonby remain impacted by this outage.
New Holland customers are rerouted via an alternate route, If services have not been restored please contact our customer services team for assistance
We are constantly requesting further updates from our Third Party in relation to their engineers attending on-site. In the meantime, we have fibre engineers out on the ground rerouting fibres for New Holland to send them via an alternate route. We expect to restore New Holland connectivity very shortly. We await updates on the remaining areas.
Our engineers have attended both Cabinets and clarified the issue to be with the third party. We have relayed this information back and awaiting updates from the third party in regards to engineers' attending
Due to two backhauls failing in the area, customers in the listed areas are currently without service. We have raised faults with the third-party provider of these circuits and await updates. We also have engineers being dispatched to both cabinets to check our equipment and assist the third party in diagnosing the faults. All other area traffic is being rerouted via alternate routes. Updates to follow
