Engineers will be completing essential Maintenance on our Network
Maintenance Reference: ITYNERAFU001
Date - 22/01/2025 00:00 - 06:00
Classification - Affected
Expected Downtime: 30 Minutes
Classification meanings:
Affected
This means that service is expected to be hard-down between the planned start and end times specified and full service impacting. Please note that a lot of the time service is restored much faster than the specified window.
Degraded
This means that service is not expected to be hard down, however, during the planned start and end times specified service may be slower than normal or you may experience performance issues.
At Risk
This means that service is not expected to be hard-down however due to the infrastructure that is being worked on, outage risk is increased.
Description Of Works:
Works are required to complete vital changes to Core Network Equipment in our primary data centre Telehouse North. This critical operation is essential to ensure the continued reliability, security, and optimal performance of our internet services.
Customers are advised not to reset their equipment during the window and to leave all equipment powered on. Services should be restored following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.
All impacted customers have been contacted via email.
Maintenance Reference: ITY2309005
Impact - At Risk
Date: Wednesday 20th December
Time: 00:00-06:00
Description:
As part of our continued network growth and expansion plans, Network Operations will complete maintenance works to increase our network capacity. These works are classified as at risk. At risk indicates that services are not expected to be impacted; however, as our Network Operations Team will be working on critical infrastructure, the risk of service impact is heightened.
Impacted Customers:
DN18, DN19, DN36, DN39
Emails have also been sent
Our engineers have had to roll back configurations due to an incorrect configuration within our new high-capacity link. Services are online and stable and we will announce a new maintenance window to introduce the new high-capacity link.
Maintenance window has commenced
Work is set to start on time at 00:00 this evening. Updates to follow
No incidents reported
We are investigating reports of a service outage impacting customers in
New Holland, South Ferriby, Saxby, Horkstow, Worlaby and Bonby
All other customers in the area have been rerouted via alternative routes
Incident Closed - Although we are still waiting for confirmation from our third party, we are happy after a substantial period of monitoring that this issue is resolved. This incident will of course reopen if the issue were to reoccur. Anyone still having issues is advised to contact our customer service team for further assistance. Traffic rerouting back to normal routes for customers not impacted for the full length of the incident will be completed during Maintenance Window ITY 2309005 to not further impact services until then.
All services are now restored. We continue to monitor services very closely and await confirmation from the third party of completion of the works
Services are being restored across the remaining areas, we are watching this very closely and services remain deemed at risk until we receive confirmation from the third party that this is resolved.
We have chased the supplier for a further update. We await their response
Latest supplier update: Our technical teams are diligently investigating the root cause of the disruption to restore normal service as quickly as possible
We have received confirmation from our Third party that Engineers are on site of the fault and working to resolve issues
We are currrently chasing the supplier for updates on this fault. Updates to follow.
The third-party have confirmed they have engineers working on this fault and that our backhaul failures are in relation to a wider outage in the area.
South Ferriby, Saxby, Horkstow, Worlaby and Bonby remain impacted by this outage.
New Holland customers are rerouted via an alternate route, If services have not been restored please contact our customer services team for assistance
We are constantly requesting further updates from our Third Party in relation to their engineers attending on-site. In the meantime, we have fibre engineers out on the ground rerouting fibres for New Holland to send them via an alternate route. We expect to restore New Holland connectivity very shortly. We await updates on the remaining areas.
Our engineers have attended both Cabinets and clarified the issue to be with the third party. We have relayed this information back and awaiting updates from the third party in regards to engineers' attending
Due to two backhauls failing in the area, customers in the listed areas are currently without service. We have raised faults with the third-party provider of these circuits and await updates. We also have engineers being dispatched to both cabinets to check our equipment and assist the third party in diagnosing the faults. All other area traffic is being rerouted via alternate routes. Updates to follow
No incidents reported
No incidents reported
No incidents reported
No incidents reported