InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed above, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

8th April 2026

OFNL Network Wide Maintenance - OFNLITYNW003

OFNL Description of Works:

OFNL are working to upgrade our Core Routers to provide increased capacity for ISP connections in Telehouse West. As part of this work, OFNL will be performing a change to our Core Router chassis in Telehouse West (THW). 

Classification - Affected

Time:

Start Time: 08-04-2026 01:00:00 End Time: 08-04-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

13th December 2023

No incidents reported

12th December 2023

Power Cuts - Liverpool

Due to loss of power at several sites in Liverpool in the L1, L3 and L7 area, some of our buildings are currently without internet service. Updates to follow

Statement from SP Energy Networks:

"There is a power cut affecting the L1, L3 and L7 postcode areas of Liverpool. We had no advance warning of this and first became aware of it at 3.24pm. Our engineers are enroute to find and fix the fault as quickly and as safely as possible. We expect your electricity supply to be restored by 5.30pm. If you require any further help or support, please call us on 1 0 5.The latest updates can be found on our website www.s p energynetworks.co.uk. We apologise for the inconvenience and thank you for your patience."

  • Services have now been restored across all sites. If you are still without service please power off your router at the power for 30 seconds and power it back on again if you have one or in communal premises disconnect and reconnect your devices. If you are still experiencing issues having followed the above steps then please contact our support team for further assistance.

  • Services are restoring. We will now enter a period of monitoring

  • Power Services have been restored to all buildings but remain at risk however some internet services are still impacted. We have contacted Building Maintenance of the affected buildings who are going to attend the site to check power to our individual cabinets

  • Updated Estimated restored time: 12/12/2023 19:00

  • SP Energy Reference Number: INCD-520600-r

    Estimated restored time: 12/12/2023 17:24

    • 11th December 2023

    No incidents reported

    10th December 2023

    Liverpool Maintenance Window 2309004 Follow Up Work 2 - MDU

    Planned Start Date: 10/12/2023 Planned Start Time: 20:00 Planned End Date: 11/12/2023 Planned End Time: 04:00

    These works are not classified as Affected and instead classified as At Risk.

    This means that service is not expected to be hard-down but services are at risk of being impacted due to the type of infrastructure being worked on.

    Affected Customers have been emailed

  • Maintenance Complete - Service not impacted

  • Maintenance Window started - Services now considered "At Risk"

    • 9th December 2023

    No incidents reported

    8th December 2023

    No incidents reported

    7th December 2023

    Liverpool Maintenance Window 2309004 Follow Up Work 1 - MDU

    Planned Start Date: 07/12/2023 Planned Start Time: 23:00 Planned End Date: 08/12/2023 Planned End Time: 06:00

    These works are not classified as Affected and instead classified as At Risk.

    This means that service is not expected to be hard-down but services are at risk of being impacted due to the type of infrastructure being worked on.

    Affected Customers have been emailed

  • Maintenance Complete - Service not impacted