Some systems are experiencing issues

Past Incidents

29th July 2023

No incidents reported

28th July 2023

No incidents reported

27th July 2023

No incidents reported

26th July 2023

Liverpool Brunswick Park

Our monitoring systems have flagged an AC Loss of Power error to our equipment in Brunswick Park Block C - Roscoe. Engineers have been dispatched along with Urbansleep to allow for access both with a similar ETA of 20 Minutes. Updates to follow.

  • All connections are now restored, anyone still having issues is to contact Customer Services as soon as possible. The outage is now marked as resolved and engineers have left site.

  • Customer Notice - If anyone has reset TP-LINK Equipment as a result of the outage please contact customer services ( Please do not do this if you haven't already ) as you will require a remote reconfiguration. If your connection does not restore in the next 10 minutes, please power off equipment for around 2 minutes and power your equipment back on again.

  • Engineers arrived on site and restored power to the equipment, services are restoring gradually.

    • Artesian

    Our Monitoring systems have indicated a loss of power to our equipment in the Riser of the Artesian Building. We are currently working with Concierge who are on their way to the site. Updates to follow

  • Marked as Resolved. Anyone still having issues is advised to contact our customer services team as soon as possible

  • Service Restored. Fibre Break was determined to be a result of work carried out by another company on the telegraph pole used to service the address, the fibre cable has been repaired and connection to the building reestablished

  • A new fibre is being spliced at the damaged core is not repairable in its current location. Damage is at the base of a telecom pole where infrastructure can not be installed to form a joint. Splicing ongoing and progressing

  • The Specialist Fibre Engineers are on site and have identified an issue 200m away from the Artesian Site. They are currently tracing the fibre cable to identify the fault. Updates to follow

  • Despite several hours of configuration on new equipment, there is still no uplink to the Cloud Router in the building. It has therefore been diagnosed that there is a fibre fault between a neighbouring building and the Artesian. This therefore requires a fibre test to be carried out by a specialist fibre engineer which can only be conducted in hours of daylight. These tests have been arranged for tomorrow morning when the engineer will attend to conduct tests and diagnose any repairs which may need to be conducted. Updates to follow as we get them.

  • The engineer is back on site with replacement equipment. Works have began to restore connection

  • The core router for this building has been found to be faulty. Our engineer on site is currently going to pick up a replacement router which he should have returned to site within the hour.

  • Engineers are on-site and investigating the faulty equipment.

  • Attempts to restore service with Concierge have been unsuccessful. We have dispatched an engineer to site with an ETA of 1 hour

    • 25th July 2023

    No incidents reported

    24th July 2023

    No incidents reported

    23rd July 2023

    Manchester Castle Irwell Manchester

    24 Customers are offline due to a 24P switch failure.

  • New equipment is installed and customers reconnected. Watching connectivity as unable to test connections where routers are switched off at the customer end.

    These connections are still considered at risk.

    This is a temporary fix. A maintenance window will be required for permanent solution

  • Engineer arrived at expected ETA. They are working on uploading configuration to bring new equipment online.

  • On-site engineers are not able to configure the equipment - The migration is failing. We are sending a different engineer to review. ETA to site 1.5 hours