Castle Irwell Manchester Sunday 23rd July 2023 12:00:00


24 Customers are offline due to a 24P switch failure.

New equipment is installed and customers reconnected. Watching connectivity as unable to test connections where routers are switched off at the customer end.

These connections are still considered at risk.

This is a temporary fix. A maintenance window will be required for permanent solution

Engineer arrived at expected ETA. They are working on uploading configuration to bring new equipment online.

On-site engineers are not able to configure the equipment - The migration is failing. We are sending a different engineer to review. ETA to site 1.5 hours