Artesian Wednesday 26th July 2023 11:20:00

Service Restored. Fibre Break was determined to be a result of work carried out by another company on the telegraph pole used to service the address, the fibre cable has been repaired and connection to the building reestablished

A new fibre is being spliced at the damaged core is not repairable in its current location. Damage is at the base of a telecom pole where infrastructure can not be installed to form a joint. Splicing ongoing and progressing

The Specialist Fibre Engineers are on site and have identified an issue 200m away from the Artesian Site. They are currently tracing the fibre cable to identify the fault. Updates to follow

Despite several hours of configuration on new equipment, there is still no uplink to the Cloud Router in the building. It has therefore been diagnosed that there is a fibre fault between a neighbouring building and the Artesian. This therefore requires a fibre test to be carried out by a specialist fibre engineer which can only be conducted in hours of daylight. These tests have been arranged for tomorrow morning when the engineer will attend to conduct tests and diagnose any repairs which may need to be conducted. Updates to follow as we get them.

The engineer is back on site with replacement equipment. Works have began to restore connection

The core router for this building has been found to be faulty. Our engineer on site is currently going to pick up a replacement router which he should have returned to site within the hour.

Engineers are on-site and investigating the faulty equipment.

Attempts to restore service with Concierge have been unsuccessful. We have dispatched an engineer to site with an ETA of 1 hour