Some systems are experiencing issues

Past Incidents

5th August 2023

No incidents reported

4th August 2023

No incidents reported

3rd August 2023

No incidents reported

2nd August 2023

No incidents reported

1st August 2023

No incidents reported

31st July 2023

Castle Irwell Maintenance Window ITY2309001

Service Critical Works - Full Loss of Service -Monday 31st July 10:00pm-Tuesday 1st August 8:00am - Closed

  • Maintenance Complete. Engineers have left the site, and anyone still having issues is urged to contact customer services at their earliest convenience.

  • All customers are now back online with just brief moments of downtime still occurring as changes are made to equipment. We are actively monitoring connections and engineers are still on site.

  • Over 100 customers are now back on. Services are still at risk and we are seeing dropouts whilst work continues

  • Work will begin shortly to reconnect customers one by one. The relevant changes have been made to the cabinet.

  • Service is now impacted. Updates to follow on progress

  • Work has commenced. Services at risk from now with the outage set to begin shortly.

  • Engineers are en route to the site and we are on track for a Maintenance start time of 10 pm. Updates to follow

  • 30th July 2023

    No incidents reported