No incidents reported
We are currently investigating an outage in Liverpool City Centre. More information to follow shortly.
Power has now been fully restored and network services active, anyone still having issues is urged to try turning off their routers and powering back on if they have them or disconnect and reconnect devices at communal premises. If you are still having issues please contact our customer services team.
Services are beginning to be restored, we are closely monitoring the connection at this time. You may see some performance issues whilst services are still coming back up.
Update - Building management has tried to restore the power but it is not coming back on and appears to be a faulty circuit breaker. Electricians are ETA 15 minutes to site.
The source of the issue has been located as a Power Outage in Liverpool City Centre. Currently Affected are
Wolstenholme Square Norfolk House 1&2 Baltic Studios, L1, Jamaica Street Artesian
No incidents reported
No incidents reported
No incidents reported
No incidents reported
Due to large-scale national power outages, we believe due to high temperatures, all services are currently identified as 'at risk' . We are working hard to maintain services. Our MBROC status means we must dedicate resources to critical operations. This will impact on non-critical customer service cases and engineer response times. We apologise in advance.
Our MBORC has now been lifted and SLAs have been restored.
Villages within North Lincs & Lincolnshire mains power has now started to be restored.
Our team is still working hard to ensure critical services are maintained throughout providing communications to the best of our ability. We are keeping the MBORC process in force at this time to ensure resources are focused on maintaining services.
Reports of loss of service in parts of North Thoresby village. Engineers have been dispatched to the area to investigate. We will update this status page as we receive more information from the engineers
Services have been stable for 12 hours.
Mains power has again been lost in North Thoresby. Services impacted. ETA from Northern Power Grid is 1pm
Norther Power Grid has now restored power to the cabinet. We are monitoring the situation closely.
Update received from Northern Power Grid that mains power is expected to be reinstated circa 12 Midnight. Service is being maintained via alternative power source, but we remain 'at risk' until mains power is restored
The backup power supply for the purpose of power failures has failed. Engineers are investigating the reason for this. Power has been restored temporarily via an alternative source and services should reinstate. Northern Power have advised they are working on reinstating mains' power by 6pm this evening. Until mains power is restored services are marked as significantly at risk.
Service has been impacted due to a loss of power at the telecoms cabinet. Engineers are investigating cause.
Services will be offline in North Lincolnshire this evening between 12am and 1am to make a small change to our cooling system.