We are investigating a loss of service to customers in the Manchester area
Services have been restored for the remaining sites. Implementation of the workaround is now complete.
Restoration efforts are ongoing. This is taking longer than expected for the remaining sites.Updates to follow
We have restored service to a number of sites. Services are currently still offline for customers at:
Manchester Local Crescent and Manchester Castle Irwell
Workarounds are continuing to be implemented, and we are expecting restoration to these sites within the next 30 Minutes.
Further updates to follow on workaround implementation and in regard to the Core Edge Equipment responsible for the outage today
We are watching service restoration to remaining sites as workarounds continue to be implemented. Updates to follow
Services to our affected Liverpool sites have now been restored. Updates to follow on Manchester connections
Our Network Operations engineers are currently working with the third-party upstream provider to employ a workaround. We are hoping to begin restoring as many services as possible shortly via an alternative path in due course. Next Update expected in approximately 30 minutes.
The third-party investigation has identified the root cause as a fault on a single network edge device. While some services have already been restored, a subset of services remains affected. Engineers are continuing work to restore the remaining services, and the equipment vendor has been engaged to provide additional support and a full analysis.
Our upstream provider has advised that services should now be restored. However, we are not yet seeing full restoration across our network. We are actively escalating this with the provider and continuing to monitor connectivity closely. Further updates will follow as soon as we have more information.
The fibre provider has begun to see some service restoration since the initial incident report. However, not all services are yet restored. Their engineers are still investigating the root cause of this incident. Further updates are expected in 20 minutes.
A national fibre provider is experiencing a major incident that is affecting our services to areas of Manchester and Liverpool. We are awaiting their next update.
No incidents reported
Full service interruption in Manchester city centre
We can confirm the service was fully operational at 1am. We are continuing to work with the supplier to understand the reasons for no prior warning and awaiting their Reason For Outage report.
Our team has managed to restore services to the affected buildings. We are continuing to work with our national fibre provider on the restoration of services via our Main Links.
We have been informed of the following works, We are working with our national fibre provider to understand the impact as no prior notice has been issued.
Activity Date 11-May-2022 21:00 to 12-May-2022 04:00 ( GMT )
Location of Maintenance: M42, Birmingham, UK
Reason: Undertaking a major diversion of fibre network due to diversionary works as a result of a scheme by National Highways around junction 6 on the M42.
No incidents reported
No incidents reported
No incidents reported
No incidents reported
We are currently investigating a performance issue on an underground cable link. Engineers are estimated to be on-site by 8 pm this evening to investigate the root cause and provide a resolution.
Issue resolved
Engineers have located a damaged cable. This has been repaired and services should now be restored. We will now monitor
Engineers are struggling to locate the issue but are continuing to investigate
Engineers have arrived on-site they are now conducting some preliminary investigations.
Our engineers are currently delayed due to inclement weather on the route. We are now estimating arrival at 8.30 pm.