Manchester Area Outage Tuesday 16th September 2025 16:52:00

Restoration efforts are ongoing. This is taking longer than expected for the remaining sites.Updates to follow

We have restored service to a number of sites. Services are currently still offline for customers at:

Manchester Local Crescent and Manchester Castle Irwell

Workarounds are continuing to be implemented, and we are expecting restoration to these sites within the next 30 Minutes.

Further updates to follow on workaround implementation and in regard to the Core Edge Equipment responsible for the outage today

We are watching service restoration to remaining sites as workarounds continue to be implemented. Updates to follow

Services to our affected Liverpool sites have now been restored. Updates to follow on Manchester connections

Our Network Operations engineers are currently working with the third-party upstream provider to employ a workaround. We are hoping to begin restoring as many services as possible shortly via an alternative path in due course. Next Update expected in approximately 30 minutes.

The third-party investigation has identified the root cause as a fault on a single network edge device. While some services have already been restored, a subset of services remains affected. Engineers are continuing work to restore the remaining services, and the equipment vendor has been engaged to provide additional support and a full analysis.

Our upstream provider has advised that services should now be restored. However, we are not yet seeing full restoration across our network. We are actively escalating this with the provider and continuing to monitor connectivity closely. Further updates will follow as soon as we have more information.

The fibre provider has begun to see some service restoration since the initial incident report. However, not all services are yet restored. Their engineers are still investigating the root cause of this incident. Further updates are expected in 20 minutes.

A national fibre provider is experiencing a major incident that is affecting our services to areas of Manchester and Liverpool. We are awaiting their next update.