All systems are operational

Stickied Incidents

1st June 2023

Liverpool Chavasse Mews, Liverpool

Our Network Operations Team are currently investigating a partial loss of service for some residents of Chavasse Mews, Liverpool. Initial investigations have identified power failure to a piece of equipment. We are currently working alongside building management to resolve this. A further update is expected shortly.

  • Our engineer has now restored power to the equipment and services are now back online. Our Network Operations Team will continue to monitor this to ensure stability.

  • Our engineer has arrived on site and is currently completing further investigation. An update is expected shortly.

  • Our engineer is expected to arrive on site at 08:15.

  • An engineer has now been assigned and they are scheduled to attend in the morning. A further update will follow with an approximate ETA for arrival on site.

  • An engineer will be dispatched as soon as possible to investigate this on site.

  • Unfortunately our Network Operations Team have been unable to restore power to the equipment at this time.

  • Past Incidents

    12th May 2023

    No incidents reported

    11th May 2023

    No incidents reported

    10th May 2023

    No incidents reported

    9th May 2023

    No incidents reported

    8th May 2023

    No incidents reported

    7th May 2023

    North Lincolnshire North Lincs

    We have been made aware of issues currently affecting services supplied by Virgin Media nationally. We are working to get an update from VM In reference to the outage.

  • Virgin Media confirmed a fault on a long distance amplifier between York and London.

    We are awaiting a full Reason for Outage Report,

    Services restored from 2am to 4am.

    We will monitor these services.

  • Virgin Media are advising they are aware of the issue with no ETA on restoration at this time. Our network operations team are in constant contact pushing for more information.

  • 6th May 2023

    No incidents reported