We have been made aware of a damaged fibre optic cable servicing South Ferriby, Horkstow, Saxby, Bonby and Worlaby. Emergency repair work is taking place between 12am and 8am 23/09 to prevent an uncontrolled outage.
OFNL has made us aware of an outage within their network, affecting PO15 & SO30 customers.
366038:INCIDENT AFFECTING INTERNET SERVICES
Last updated:(23 Sep 2025 07:50hrs)
Status: Currently open.
Location: Southampton PO15 SO30.
We have a network incident in Southampton affecting internet services. Our team are looking into this and will provide an update by 09:50.
Please do not reset your equipment.
Update (23 Sep 2025 11:08hrs) This incident was closed on Tuesday, September 23rd, 2025 at 11:08hrs. Update (23 Sep 2025 11:08hrs) Work to restore service was completed at 10:47 on 23/09/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (23 Sep 2025 10:16hrs) The third party that supports our network in this area is continuing to investigate the issue in their network.
We are continuing to work with the third-party network provider.
We will provide a further update as soon as possible.
Update (23 Sep 2025 08:18hrs) We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 10:20
No incidents reported
No incidents reported
No incidents reported
No incidents reported
No incidents reported
No incidents reported
We are investigating a loss of service to customers in the Manchester area
Services have been restored for the remaining sites. Implementation of the workaround is now complete.
Restoration efforts are ongoing. This is taking longer than expected for the remaining sites.Updates to follow
We have restored service to a number of sites. Services are currently still offline for customers at:
Manchester Local Crescent and Manchester Castle Irwell
Workarounds are continuing to be implemented, and we are expecting restoration to these sites within the next 30 Minutes.
Further updates to follow on workaround implementation and in regard to the Core Edge Equipment responsible for the outage today
We are watching service restoration to remaining sites as workarounds continue to be implemented. Updates to follow
Services to our affected Liverpool sites have now been restored. Updates to follow on Manchester connections
Our Network Operations engineers are currently working with the third-party upstream provider to employ a workaround. We are hoping to begin restoring as many services as possible shortly via an alternative path in due course. Next Update expected in approximately 30 minutes.
The third-party investigation has identified the root cause as a fault on a single network edge device. While some services have already been restored, a subset of services remains affected. Engineers are continuing work to restore the remaining services, and the equipment vendor has been engaged to provide additional support and a full analysis.
Our upstream provider has advised that services should now be restored. However, we are not yet seeing full restoration across our network. We are actively escalating this with the provider and continuing to monitor connectivity closely. Further updates will follow as soon as we have more information.
The fibre provider has begun to see some service restoration since the initial incident report. However, not all services are yet restored. Their engineers are still investigating the root cause of this incident. Further updates are expected in 20 minutes.
A national fibre provider is experiencing a major incident that is affecting our services to areas of Manchester and Liverpool. We are awaiting their next update.