We are investigating reports of a loss of service in Fulstow. Updates to follow
Following detailed OTDR testing and on-site inspections, our engineers have identified two severely damaged sections of fibre tubing measuring approximately 300m and 480m. These sections require full replacement due to the extent of the damage.
Repair Plan:
Replace the two damaged tube sections
Joint the new tubing to the existing infrastructure
Blow new replacement fibre from North Thoresby to Fulstow, as the damaged fibre cannot be repaired in place
Re-splice fibre at both ends to restore services
Replacement tubing has been requested from our Barton warehouse, and fibre blowing equipment is being prepared. Additional engineering resources are also being mobilised to carry out the fibre blowing and final splicing once the tubing is in place.
We understand the disruption this causes and assure you that all efforts are being made to restore services as quickly and safely as possible. Further updates will follow as progress continues. Estimated time to repair 8-10 hours subject to any further engineering difficulties experienced.
2 sections of damaged tube have been uncovered and a substantial length of fibre cable between North Thoresby and Fulstow. A repair plan is being devised by engineers on site. Further updates to follow shortly.
Our engineers have completed OTDR testing and identified two key sections of damaged fibre measuring approximately 300 metres and 480 metres in length.
Engineers will complete further testing and conduct close visual inspections along these sections to accurately assess the extent of the damage.
Our first engineering team has arrived on site and is actively assessing the extent of the damage. The team is currently performing OTDR (Optical Time-Domain Reflectometer) testing on the fibre lines to identify the exact points of impact.
Following this, we will begin walking the full route of the affected fibre to carry out close visual inspections and fully analyse all damaged sections.
We appreciate your patience as we work to restore service and will provide further updates as progress continues.
Engineers are expected to arrive shortly.
Upon further Investigation, we have uncovered damage which is more extensive than initially expected affecting not only the fibre cables but also the tubing that houses them. Unfortunately, due to the enormity and complexity of the repairs required and safety limitations after dark, we are unable to continue the restoration work this evening. Full replacement of the damaged tubing and fibre is required and work will resume first thing tomorrow morning. We understand how important your internet service is and sincerely apologise for the inconvenience. Our team is committed to restoring service as quickly and safely as possible, and we will continue to keep you updated as progress is made. Thank you for your patience and understanding at this time.
Engineers have encountered an issue. Services have not restored to the remaining areas as expected. We are investigating the reason for this however this is delaying service restoration. Updates to follow as and when we have them
Services are beginning to restore for customers. We are watching service restoration closely. Services will continue to be restored as each fibre is spliced through, and when your service is restored will be dependent on which fibre your connection falls on. We will update once this splicing is complete.
Engineers have advised that the cable has been spliced through at one end, and they have now begun on splicing the other end. We are expecting to be restoring services to some customers as early as 7:30 pm. Service restoration will then continue past that point until all remaining fibres have been spliced through. Updates to follow
Engineers are still working on-site to restore services to affected customers as soon as possible. The next update is expected at approx 7pm.
All required Engineers have now arrived on site, and works to implement a fix are well underway. Updates to follow
Additional resources have arrived on site with a replacement cable. Engineers on site will now begin installing the replacement cable. A splicing crew are already en route ETA 10 minutes who will then be on hand once the cable has been installed to begin splicing fibres to restore connectivity. We do not yet have an estimated restoration time however, we will provide updates as and when we have them.
Engineers are en route to the break site with an ETA of 40 Minutes. Updates to follow
Following further investigations on site, we have found damages to 96 fibres. Unfortunately, the damage cannot simply be repaired and will require new cables to be installed and splicing to restore services. Engineers are being mobilised to our Barton Upon Humber base who will gather resources required and will be dispatched to the site. Updates to follow once these engineers have been dispatched, we will also then be able to provide ETA to the break site.
Following investigations, the issue has been diagnosed as a fibre break between North Thoresby Exchange and Fulstow. We have dispatched engineers who have located broken fibre assets. Upon arrival we found contractors reporting to be working on behalf of Quickline. Updates to follow on a fix plan
No incidents reported
No incidents reported
No incidents reported
No incidents reported
Investigating Loss of Service to some areas of Castle Irwell Development
Services have been fully restored,
Despite our best efforts overnight we were unable to repair 11 fibres.
The engineering team has swapped over and a new team are heading to site to carry out further investigations to the few that remain off service.
Once we have an estimated time of arrival of the engineer, those affected will be contacted and kept informed of progression and whether an engineer will need to attend your property to help with fibre identification or works will be in the street alone. Affected customers are being emailed.
Final splicing completed. We will now watch and review.
If you remain without service, please email us team@internetty.uk
Splicing and jointing have recommenced.
The third replacement cable jointing and splicing are complete in 1st Location. The second location is now being prepared.
The third replacement cable is now being prepared for splicing. 48 splices required on this cable in 2 locations. Estimated time to complete 2 hours.
Another tube has been completed. Works on-going.
Please remember : Please do not reset your equipment.
2 further tubes are now connected. A further 24 customers have service restored. Work continues
One joint has been completed | Engineers are now moving to the opposite end of the new cable and will shortly commence jointing this section.
Darkness has changed how we need to continue with the repair. We will now be splicing in one location at a time. This will slow the phased restoration of services initially, but once one joint has been completed we will be able to restore more services at once thereafter. The next update expected in 1.5 hours
2 more tubes have been completed. There are 12 customers per tube. This is a new cable now being worked on 96 fibres in total. 7 tubes remain on this cable
Third fibre tube complete. Customers services by these fibres now have services restored. Works ongoing.
All services on site are currently considered at risk while works are underway. Those not yet impacted by the service outage may suffer some disruption to make areas damaged safe to work for our engineers. We apologise profusely for the inconvenience caused and thank you for your patience and understanding.
Second fibre tube has been fully replaced and services restored. Customers on this tube now have services restored. Please note - Do not reset your equipment. Work is ongoing.
One fibre tube has been fully replaced and services restored. Customers on this tube now have services restored. Engineers are restoring services much quicker than anticipated. The next tube is being prepared and tested and work to reconnet will commence shortly. Please note - Do not reset your equipment.
A new has successfuly been installed. This will now be tested and prepared for splicing. Second cable will begin to be installed. Next update in 1 hour. Restoration of services will be phased. First phase is expected in 4-6 hours. Quicker wherever possible.
Engineers have planned a full repair. Including installation of a new pit chamber, 4 new cable pulls, and resplice through of fibres in 3 locations. Time to complete estimated 12 hours minimum at this time. Next update expected in 2 hours
Engineers have arrived on site and found physical damage to the infrastructure. The telecoms pit, housing main spine fibre has been excavated by a digger and severed the main spine of fibre. A plan for repair is currently being devised. Next update expected in 45 minutes
Most recent update from engineers travelling to site: ETA due to traffic is 13:02h
The issue is believed to be due to a fibre break in the area. Engineers are being despatched to site to investigate and locate damage. ETA to site 2 hours.
No incidents reported
No incidents reported