All systems are operational

Stickied Incidents

16th May 2025

Rural Fibre Network Maintenance Windows - 2309010

Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire

Shared Maintenance Reference: 2309010

This shared Maintenance is made up of the following windows:

Reference - 2309010-01

Date - 16/05/2025 23:00 - 17/05/2025 06:00

Classification - Affected

Reference - 2309010-02

Date - 17/05/2025 23:00 - 18/05/2025 06:00

Classification - Affected

All impacted customers have been contacted via email and provided with a description of the works.

Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

Past Incidents

12th March 2025

No incidents reported

11th March 2025

No incidents reported

10th March 2025

No incidents reported

9th March 2025

No incidents reported

8th March 2025

No incidents reported

7th March 2025

No incidents reported

6th March 2025

Brunswick Park - Oregon

We are aware of a service outage to Oregon within the Brunswick Park Complex. We are aware of power works within the building this afternoon, which we were not initially informed of, causing the loss of service. We have since been informed by building management that power was restored however our equipment has not come back on. Efforts with building management to restore services have so far been unsuccessful. Updates to follow

  • Engineers have gained access, replaced the failed power unit and services are restoring.

  • Engineers have arrived on site. They are just awaiting access from building management

  • Engineers travelling to the complex have been delayed in traffic and the revised estimated time of arrival is 7.15pm.

  • Unfortunately we have been unable to restore service remotely meaning we suspect that the power loss has damaged switching hardware. We have dispatched engineers with replacement hardware, ETA to site due to the time of day is 2 hours 30 Minutes. Updates to follow