Castle Irwell Partial Outage Saturday 15th March 2025 10:11:00

Despite our best efforts overnight we were unable to repair 11 fibres.

The engineering team has swapped over and a new team are heading to site to carry out further investigations to the few that remain off service.

Once we have an estimated time of arrival of the engineer, those affected will be contacted and kept informed of progression and whether an engineer will need to attend your property to help with fibre identification or works will be in the street alone. Affected customers are being emailed.

Final splicing completed. We will now watch and review.

If you remain without service, please email us team@internetty.uk

Splicing and jointing have recommenced.

The third replacement cable jointing and splicing are complete in 1st Location. The second location is now being prepared.

The third replacement cable is now being prepared for splicing. 48 splices required on this cable in 2 locations. Estimated time to complete 2 hours.

Another tube has been completed. Works on-going.

Please remember : Please do not reset your equipment.

2 further tubes are now connected. A further 24 customers have service restored. Work continues

One joint has been completed | Engineers are now moving to the opposite end of the new cable and will shortly commence jointing this section.

Darkness has changed how we need to continue with the repair. We will now be splicing in one location at a time. This will slow the phased restoration of services initially, but once one joint has been completed we will be able to restore more services at once thereafter. The next update expected in 1.5 hours

2 more tubes have been completed. There are 12 customers per tube. This is a new cable now being worked on 96 fibres in total. 7 tubes remain on this cable

Third fibre tube complete. Customers services by these fibres now have services restored. Works ongoing.

All services on site are currently considered at risk while works are underway. Those not yet impacted by the service outage may suffer some disruption to make areas damaged safe to work for our engineers. We apologise profusely for the inconvenience caused and thank you for your patience and understanding.

Second fibre tube has been fully replaced and services restored. Customers on this tube now have services restored. Please note - Do not reset your equipment. Work is ongoing.

One fibre tube has been fully replaced and services restored. Customers on this tube now have services restored. Engineers are restoring services much quicker than anticipated. The next tube is being prepared and tested and work to reconnet will commence shortly. Please note - Do not reset your equipment.

A new has successfuly been installed. This will now be tested and prepared for splicing. Second cable will begin to be installed. Next update in 1 hour. Restoration of services will be phased. First phase is expected in 4-6 hours. Quicker wherever possible.

Engineers have planned a full repair. Including installation of a new pit chamber, 4 new cable pulls, and resplice through of fibres in 3 locations. Time to complete estimated 12 hours minimum at this time. Next update expected in 2 hours

Engineers have arrived on site and found physical damage to the infrastructure. The telecoms pit, housing main spine fibre has been excavated by a digger and severed the main spine of fibre. A plan for repair is currently being devised. Next update expected in 45 minutes

Most recent update from engineers travelling to site: ETA due to traffic is 13:02h

The issue is believed to be due to a fibre break in the area. Engineers are being despatched to site to investigate and locate damage. ETA to site 2 hours.