We are investigating reports of a loss of service in several areas of the Internetty Network. We are unsure of the reason for the loss of service at the moment. Updates to follow
"Network engineers remained on site to assure they were on hand in the event of any issues. Services remained online and stable. With all services restored the outage will now be closed."
Update from Virgin Media. We are now happy that the risk to our service is now reduced.
"Network Engineers arrived onsite to progress troubleshooting the issue at 14:25. Whilst locating the impact equipment, network alarms resolved without any action being taken onsite.
A Network Engineer will remain onsite whilst services remain under monitoring, should any additional support be required.
No possible root cause has been identified at this time.
Network Teams will be progressing root cause investigations of this issue."
Update from Virgin Media. All services are operating normally at the moment. Updates to follow
Services are restoring across all sites. We are watching this very closely and continue to employ backup services should the issues reoccur within Virgins Network.
"We're aware of an outage impacting your services. We have identified an issue on the Poplar Metnet component.
All respective support teams have been engaged to progress investigations and fix plan."
Update from Virgin Media.
Our Network Operations team continue to work to reroute services and we will have updates on this as soon as possible.
A fault has been raised with Virgin Media for all impacted circuits and we await updates on this incident. Traffic rerouting works are ongoing.
Due to the amount of circuits impacted, automatic failovers have not been able to be employed. We are however working to manually reroute as many locations as possible via the remaining links. Wootton and Ulceby customer's connectivity has been restored. We are currently working to restore services to Barton Upon Humber, Barrow Upon Humber, and New Holland with updates to follow on the progress of this. Saxby, South Ferriby, Horkstow, Worlaby, and Bonby continue to be affected at this time.
This issue has been diagnosed as a Major Regional Virgin Media outage. We are currently seeking support from Virgin media at this moment and will update you when we have an update from them. Both of our office locations are currently impacted by the outage so our hold times are currently highly inflated. We apologise for this and are currently working to employ backup services across our rural sites.
No incidents reported
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Our monitoring systems are reporting loss of service in areas of Liverpool
Services have been moved back to the main link with no further outages expected. We have received the following Reason for Outage from our supplier:
"This outage was caused by an engineer working under some planned fibre works and disconnected the wrong fibre due to a records issue which will now be rectified. The engineer has now moved away from the ODF to which the fibre was disconnected. We will update you once the engineer has left site and all works are completed. We do not expect to see any further issues."
We apologise profusely for their incompetence. We will follow this up with the supplier tomorrow.
All services are restored and going out via a backup route. We are still awaiting updates regarding the Main Link and the Reason for the outage from our supplier.
We are in the process of restoring services via an alternative backup route whilst we await updates from our supplier. This should see services restore however at much lower speeds than normal and with some performance issues. Updates to follow on restoration of the main link and the progress of traffic rerouting
Our Network Operations Team are currently working to restore services via an alternate route whilst we await an update from our supplier. We will have more updates on this as well as any updates we receive from our supplier as soon as possible
We have contacted our backhaul fibre supplier to our Liverpool Exchange and raised a fault and are awaiting an update from them. More updates to follow