Internet Connectivity Monday 15th January 2024 13:47:00

"Network Engineers arrived onsite to progress troubleshooting the issue at 14:25. Whilst locating the impact equipment, network alarms resolved without any action being taken onsite.

A Network Engineer will remain onsite whilst services remain under monitoring, should any additional support be required.

No possible root cause has been identified at this time.

Network Teams will be progressing root cause investigations of this issue."

Update from Virgin Media. All services are operating normally at the moment. Updates to follow

Services are restoring across all sites. We are watching this very closely and continue to employ backup services should the issues reoccur within Virgins Network.

"We're aware of an outage impacting your services. We have identified an issue on the Poplar Metnet component.

All respective support teams have been engaged to progress investigations and fix plan."

Update from Virgin Media.

Our Network Operations team continue to work to reroute services and we will have updates on this as soon as possible.

A fault has been raised with Virgin Media for all impacted circuits and we await updates on this incident. Traffic rerouting works are ongoing.

Due to the amount of circuits impacted, automatic failovers have not been able to be employed. We are however working to manually reroute as many locations as possible via the remaining links. Wootton and Ulceby customer's connectivity has been restored. We are currently working to restore services to Barton Upon Humber, Barrow Upon Humber, and New Holland with updates to follow on the progress of this. Saxby, South Ferriby, Horkstow, Worlaby, and Bonby continue to be affected at this time.

This issue has been diagnosed as a Major Regional Virgin Media outage. We are currently seeking support from Virgin media at this moment and will update you when we have an update from them. Both of our office locations are currently impacted by the outage so our hold times are currently highly inflated. We apologise for this and are currently working to employ backup services across our rural sites.