All systems are operational

Stickied Incidents

16th May 2025

Rural Fibre Network Maintenance Windows - 2309010

Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire

Shared Maintenance Reference: 2309010

This shared Maintenance is made up of the following windows:

Reference - 2309010-01

Date - 16/05/2025 23:00 - 17/05/2025 06:00

Classification - Affected

Reference - 2309010-02

Date - 17/05/2025 23:00 - 18/05/2025 06:00

Classification - Affected

All impacted customers have been contacted via email and provided with a description of the works.

Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

Past Incidents

26th December 2023

No incidents reported

25th December 2023

No incidents reported

24th December 2023

No incidents reported

23rd December 2023

No incidents reported

22nd December 2023

No incidents reported

21st December 2023

STORM PIA - SERVICES AT RISK

Storm Pia is causing power issues across the UK. During these extreme weather conditions services are deemed at risk

  • Incident Closed - Services no longer considered at risk. This incident will reopen if Storm PIA worsens

  • All of our national services are operating normally. This incident remains open for the remainder of the storm with updates to follow

  • We are currently monitoring all connections very closely. Our team are prepared if storm PIA causes any further damage to our network. Support teams are on standby and ready to be deployed to principle sites where required. If you are without service please contact us

  • We are aware of some customers in a DN18 postcode are currently without service, this is due to a battery backup having blown a fuse. This has now been replaced and services are restoring

    • 20th December 2023

    Maintenance Window 2309005 - Rural

    Maintenance Reference: ITY2309005

    Impact - At Risk

    Date: Wednesday 20th December

    Time: 00:00-06:00

    Description:

    As part of our continued network growth and expansion plans, Network Operations will complete maintenance works to increase our network capacity. These works are classified as at risk. At risk indicates that services are not expected to be impacted; however, as our Network Operations Team will be working on critical infrastructure, the risk of service impact is heightened.

    Impacted Customers:

    DN18, DN19, DN36, DN39

    Emails have also been sent

  • Our engineers have had to roll back configurations due to an incorrect configuration within our new high-capacity link. Services are online and stable and we will announce a new maintenance window to introduce the new high-capacity link.

  • Maintenance window has commenced

  • Work is set to start on time at 00:00 this evening. Updates to follow