All systems are operational

Stickied Incidents

16th May 2025

Rural Fibre Network Maintenance Windows - 2309010

Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire

Shared Maintenance Reference: 2309010

This shared Maintenance is made up of the following windows:

Reference - 2309010-01

Date - 16/05/2025 23:00 - 17/05/2025 06:00

Classification - Affected

Reference - 2309010-02

Date - 17/05/2025 23:00 - 18/05/2025 06:00

Classification - Affected

All impacted customers have been contacted via email and provided with a description of the works.

Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

Past Incidents

30th November 2023

No incidents reported

29th November 2023

Liverpool Maintenance Window 2309004 - MDU

Planned Start Date: 29/11/2023 Planned Start Time: 19:00

Planned End Date: 30/11/2023 Planned End Time: 06:00

Outage Start Date: 29/11/2023 Outage Start Time: 20:00

Outage End Date: 30/11/2023 Outage End Time: 06:00

This window is classified as Affected.

This means that service is expected to be hard-down between the hours of 20:00 to 06:00 and full service impacting.

Impacted customers have been emailed

  • Services have been restored early.

    In communal wifi premises, if you disconnect and reconnect devices and log back in your service should be restored. In premises where you have an in-room router services should have been restored, if not please power off your router for 30 seconds and power it back on again. Services are still considered "At risk" of further downtime until the Maintenance window end at 06:00:00 30/11/2023, if you have factory reset your router please email our support team ( team@internetty.uk ) for support and advice on remote reconfiguration of your router

  • Our monitoring systems have detected that services have just gone down indicating service-impacting work has started. Updates to follow.

  • We have received confirmation that this maintenance will be going ahead and that the following planned outage is confirmed and will start as highlighted below;

    Planned start 29/11/2023 20:00:00 GMT Planned end 30/11/2023 06:00:00 GMT

    ITY Maintenance Reference - 2309004

    • 28th November 2023

    No incidents reported

    27th November 2023

    No incidents reported

    26th November 2023

    No incidents reported

    25th November 2023

    No incidents reported

    24th November 2023

    No incidents reported