All systems are operational

Stickied Incidents

16th May 2025

Rural Fibre Network Maintenance Windows - 2309010

Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire

Shared Maintenance Reference: 2309010

This shared Maintenance is made up of the following windows:

Reference - 2309010-01

Date - 16/05/2025 23:00 - 17/05/2025 06:00

Classification - Affected

Reference - 2309010-02

Date - 17/05/2025 23:00 - 18/05/2025 06:00

Classification - Affected

All impacted customers have been contacted via email and provided with a description of the works.

Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

Past Incidents

7th December 2023

Liverpool Maintenance Window 2309004 Follow Up Work 1 - MDU

Planned Start Date: 07/12/2023 Planned Start Time: 23:00 Planned End Date: 08/12/2023 Planned End Time: 06:00

These works are not classified as Affected and instead classified as At Risk.

This means that service is not expected to be hard-down but services are at risk of being impacted due to the type of infrastructure being worked on.

Affected Customers have been emailed

  • Maintenance Complete - Service not impacted

    • 6th December 2023

    No incidents reported

    5th December 2023

    No incidents reported

    4th December 2023

    No incidents reported

    3rd December 2023

    No incidents reported

    2nd December 2023

    No incidents reported

    1st December 2023

    No incidents reported