Past Incidents

This incident has now been marked as resolved. Anyone still experiencing issues is urged to contact our customer services team.

Engineers are still hard at work to restore services for all of our customers. This is ongoing with new customers coming back online with each passing minute

We are now seeing successful outbound calls. Our team is continuing to work on inbound calls

Our teams are still working to resolve issues. Some users are restoring periodically whilst we continue diagnostics

Engineers working on the issue and Support hours on the Customer Experience line have been extended until further notice this evening. Updates to follow

We have managed to divert calls to our Customer Services Line 0333 102 0000 to an alternate destination to allow us to help our customers with any unrelated concerns. Updates to follow on Home Phone Services

Engineers have identified an issue with the Database which stores data for the VOIP Servers. They are currently working to restore service as quickly as possible

Service is restored and the equipment has been replaced

We have identified the issue as being a faulty core router which is a vital element within the network. We have dispatched a replacement along with additional resources from our North Lincolnshire Warehouse with an ETA of 45 mins to arrive at site. Configuration of the new router will then commence to get everyone up and running

Onsite investigations have commenced

Engineers are ETA 15 Minutes to the North Thoresby Exchange to begin investigation into the route cause of the issue