All systems are operational

Stickied Incidents

8th April 2026

OFNL Network Wide Maintenance - OFNLITYNW003

OFNL Description of Works:

OFNL are working to upgrade our Core Routers to provide increased capacity for ISP connections in Telehouse West. As part of this work, OFNL will be performing a change to our Core Router chassis in Telehouse West (THW). 

Classification - Affected

Time:

Start Time: 08-04-2026 01:00:00 End Time: 08-04-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

19th July 2023

Home VOICE Services and Customer Services Number

We are investigating an issue with our phone servers impacting both our Home VOIP Services and Customer Services Line. Updates to follow

  • This incident has now been marked as resolved. Anyone still experiencing issues is urged to contact our customer services team.

  • Engineers are still hard at work to restore services for all of our customers. This is ongoing with new customers coming back online with each passing minute

  • We are now seeing successful outbound calls. Our team is continuing to work on inbound calls

  • Our teams are still working to resolve issues. Some users are restoring periodically whilst we continue diagnostics

  • Engineers working on the issue and Support hours on the Customer Experience line have been extended until further notice this evening. Updates to follow

  • We have managed to divert calls to our Customer Services Line 0333 102 0000 to an alternate destination to allow us to help our customers with any unrelated concerns. Updates to follow on Home Phone Services

  • Engineers have identified an issue with the Database which stores data for the VOIP Servers. They are currently working to restore service as quickly as possible

    • 18th July 2023

    No incidents reported

    17th July 2023

    No incidents reported

    16th July 2023

    No incidents reported

    15th July 2023

    No incidents reported

    14th July 2023

    No incidents reported

    13th July 2023

    North Thoresby

    Reports of an Outage In North Thoresby, Engineers have been dispatched to the Village. Updates to follow

  • Service is restored and the equipment has been replaced

  • We have identified the issue as being a faulty core router which is a vital element within the network. We have dispatched a replacement along with additional resources from our North Lincolnshire Warehouse with an ETA of 45 mins to arrive at site. Configuration of the new router will then commence to get everyone up and running

  • Onsite investigations have commenced

  • Engineers are ETA 15 Minutes to the North Thoresby Exchange to begin investigation into the route cause of the issue