Home VOICE Services and Customer Services Number Wednesday 19th July 2023 19:14:00
We are investigating an issue with our phone servers impacting both our Home VOIP Services and Customer Services Line. Updates to follow
This incident has now been marked as resolved. Anyone still experiencing issues is urged to contact our customer services team.
Engineers are still hard at work to restore services for all of our customers. This is ongoing with new customers coming back online with each passing minute
We are now seeing successful outbound calls. Our team is continuing to work on inbound calls
Our teams are still working to resolve issues. Some users are restoring periodically whilst we continue diagnostics
Engineers working on the issue and Support hours on the Customer Experience line have been extended until further notice this evening. Updates to follow
We have managed to divert calls to our Customer Services Line 0333 102 0000 to an alternate destination to allow us to help our customers with any unrelated concerns. Updates to follow on Home Phone Services
Engineers have identified an issue with the Database which stores data for the VOIP Servers. They are currently working to restore service as quickly as possible
