Some systems are experiencing issues

Stickied Incidents

16th September 2025

Manchester - MANOC 4 Manchester Area Outage

We are investigating a loss of service to customers in the Manchester area

  • The third-party investigation has identified the root cause as a fault on a single network edge device. While some services have already been restored, a subset of services remains affected. Engineers are continuing work to restore the remaining services, and the equipment vendor has been engaged to provide additional support and a full analysis.

  • Our upstream provider has advised that services should now be restored. However, we are not yet seeing full restoration across our network. We are actively escalating this with the provider and continuing to monitor connectivity closely. Further updates will follow as soon as we have more information.

  • The fibre provider has begun to see some service restoration since the initial incident report. However, not all services are yet restored. Their engineers are still investigating the root cause of this incident. Further updates are expected in 20 minutes.

  • A national fibre provider is experiencing a major incident that is affecting our services to areas of Manchester and Liverpool. We are awaiting their next update.

    • Past Incidents

    22nd March 2023

    No incidents reported

    21st March 2023

    No incidents reported

    20th March 2023

    Urbansleep - Hardman House

    We are currently investigating connectivity issues affecting a small number of residents in the Hardman House building. Our network team are actively working on this with more updates to follow.

  • Services have been restored if you are still experiencing issues please contact our customer service team

  • Engineers are still working on replacing the equipment

  • Engineers have arrived on site and notified us they have begun testing the faulty equipment

  • Engineers are ETA 10 minutes to site

  • Issues have been traced to a faulty connection to one of the network switches in the building. Engineers are ETA 2 hours to site with replacement equipment

    • 19th March 2023

    Manchester - MANOC 4 Manchester

    We are seeing multiple circuits currently down. Our team is investigating the cause and working to restore service as soon as possible.

  • Services have been restored. Engineers remain on-site completing testing. We regret services have been impacted and appreciate your patience while we diagnosed and continued to work to fully resolve the issue.

  • Engineers in London have reported 'no fault found on site'. Engineers have just arrived at the Manchester site and are completing identification checks to access the data centre. Access to the fibre location is expected in the next few minutes. Inspection of equipment will then commence. We expect another update in 30 minutes.

  • The engineering team estimated their arrival to Manchester data centre location as 10.45am. More information will be available soon after their arrival

  • Our fibre provider has dispatched engineers to investigate a fibre location within the Manchester Area.

  • We are working with our Fibre provider to restore service at present. There is a fiber incident with groundworks affecting our services. We will report more information as it becomes available.

    • 18th March 2023

    No incidents reported

    17th March 2023

    No incidents reported

    16th March 2023

    No incidents reported