Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.
Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents
If there are no reported issues, please reach out to our support team for further assistance.
Urbansleep - Hardman House Monday 20th March 2023 15:56:00
We are currently investigating connectivity issues affecting a small number of residents in the Hardman House building. Our network team are actively working on this with more updates to follow.
Services have been restored if you are still experiencing issues please contact our customer service team
Engineers are still working on replacing the equipment
Engineers have arrived on site and notified us they have begun testing the faulty equipment
Engineers are ETA 10 minutes to site
Issues have been traced to a faulty connection to one of the network switches in the building. Engineers are ETA 2 hours to site with replacement equipment
