We are investigating a loss of service to customers in the Manchester area
Services have been restored for the remaining sites. Implementation of the workaround is now complete.
Restoration efforts are ongoing. This is taking longer than expected for the remaining sites.Updates to follow
We have restored service to a number of sites. Services are currently still offline for customers at:
Manchester Local Crescent and Manchester Castle Irwell
Workarounds are continuing to be implemented, and we are expecting restoration to these sites within the next 30 Minutes.
Further updates to follow on workaround implementation and in regard to the Core Edge Equipment responsible for the outage today
We are watching service restoration to remaining sites as workarounds continue to be implemented. Updates to follow
Services to our affected Liverpool sites have now been restored. Updates to follow on Manchester connections
Our Network Operations engineers are currently working with the third-party upstream provider to employ a workaround. We are hoping to begin restoring as many services as possible shortly via an alternative path in due course. Next Update expected in approximately 30 minutes.
The third-party investigation has identified the root cause as a fault on a single network edge device. While some services have already been restored, a subset of services remains affected. Engineers are continuing work to restore the remaining services, and the equipment vendor has been engaged to provide additional support and a full analysis.
Our upstream provider has advised that services should now be restored. However, we are not yet seeing full restoration across our network. We are actively escalating this with the provider and continuing to monitor connectivity closely. Further updates will follow as soon as we have more information.
The fibre provider has begun to see some service restoration since the initial incident report. However, not all services are yet restored. Their engineers are still investigating the root cause of this incident. Further updates are expected in 20 minutes.
A national fibre provider is experiencing a major incident that is affecting our services to areas of Manchester and Liverpool. We are awaiting their next update.
No incidents reported
No incidents reported
No incidents reported
Power has been lost to our cabinet in North Thoresby. Services are currently running off of Backup UPS. Engineers are en route to the cabinet with a generator to take over should the power not be restored promptly. However, services are considered at high risk at this time. More updates to follow.
Northern Power Grids Generator remains active and services remain off of our generator. We will remain on standby however services are now considered to be at mild risk levels due to our UPS batteries now being recharged
Northern Power has restored the power via a generator to the transformer. We have moved our information back over to the mains and removed our generator, however, we will continue to monitor.
Northern Power Grid have now revised their estimated fix time and this has been now been pushed to 19:30hrs. We are currently awaiting a further update. We are still operating at risk and services are still being powered by generators at this time.
Northern Power Grid have now revised their estimated fix time and this has been now been pushed to 18:30hrs. We are currently awaiting a further update. We are still operating at risk and services are still being powered by generators at this time.
Northern Power Grid revised estimated fix time has been now been pushed to 16.00hrs and we are awaiting a further update. We are still operating at risk. Services are still being powered by generators at this time.
Northern Power Grid revised estimated fix time has been pushed to 15.00hrs and awaiting a further update. We are still operating at risk. Services are still being powered by generators.
We are still in communication with Northern Power Grid the estimated fix time has been pushed and awaiting a further update. They have confirmed they have had extensive damage to the transformer servicing the area. We are still operating at risk. Services are still being powered by generator.
No updated Restoration Estimate since the initial incident report. Our engineers remain on-site at the street cabinet and services continue to be withheld by generator therefore remaining at risk.
Restoration Estimate from Northern Power Grid: 9:15 PM - 18 Jul'22
Power has now been switched to the generator with no reported loss of service at present. Service is however still considered at high risk as we continue to run off of the generator until mains power is restored.
Latest Update from Northern Power Gird:
INCD-313292-A Premises Affected:150 Reason: The power cut affecting your cabinet has been caused by an unexpected problem with the cables or equipment that serve your area.
No incidents reported
No incidents reported
No incidents reported