All systems are operational

Stickied Incidents

16th May 2025

Rural Fibre Network Maintenance Windows - 2309010

Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire

Shared Maintenance Reference: 2309010

This shared Maintenance is made up of the following windows:

Reference - 2309010-01

Date - 16/05/2025 23:00 - 17/05/2025 06:00

Classification - Affected

Reference - 2309010-02

Date - 17/05/2025 23:00 - 18/05/2025 06:00

Classification - Affected

All impacted customers have been contacted via email and provided with a description of the works.

Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

Past Incidents

28th July 2022

No incidents reported

27th July 2022

No incidents reported

26th July 2022

North Lincolnshire Barton/Barrow North LIncolnshire

Users reporting connected no internet

  • Primary Circuit Restored

  • Services are now up and running for all users on a temporary circuit with performance issues expected. More updates on the main circuit to follow.

  • Work around implemented

  • Efforts are now beginning to start rerouting traffic to get users back online. This process will take some time and you will see some performance issues until our primary circuit is back up and running.

  • Issue identified between Barton and London circuit. Engineers are attempting to move traffic via an alternative route

  • Engineers are on-site and reveiwing

    • 25th July 2022

    No incidents reported

    24th July 2022

    No incidents reported

    23rd July 2022

    No incidents reported

    22nd July 2022

    No incidents reported