We are investigating reports of a loss of service to areas of the North West. Updates to follow
All services have been restored. Today's brief outages have been linked to our backhaul provider for a number of sites across the North West, who have declared a major Core Network Incident resulting in outages to our services in some areas between 2026-02-05 14:35:05 and 2026-02-05 14:40:12 and again between 2026-02-05 18:15:05 and 2026-02-05 18:25:05 . The provider has issued the following update:
Following the incidents today and from advice from our vendor, we are planning to make an emergency change this evening. The window will be 12 am-4 am, total downtime is expected to be under 30 minutes - we will confirm before the work starts and after it has been completed.
This will interrupt our services and we will provide further updates from the supplier as and when we have them. At this time all services are fully operational.
Services are being restored. We are watching service restoration closely. Update to follow
Our monitoring indicates that services have dropped again. We are actively investigating this outage. Updates to follow
All services have been restored and are operating normally. We apologise profusely for this brief outage. We are investigating the root cause and will continue to monitor services closely.
Services are being restored. We are watching service restoration closely. Update to follow
Last night, a core piece of aggregation equipment experienced a fault. Our engineers investigated immediately and carried out an overnight firmware upgrade.
Unfortunately, the issue has re-appeared this morning.
We have now re-routed as many services as possible away from the affected equipment. Services should therefore be working, although some customers may experience slower speeds than usual during this period.
Engineers are currently on their way to the local exchange with replacement equipment, which will be installed to stabilise services while a full investigation continues.
We appreciate this is frustrating and apologise for the disruption. Further updates will be provided as soon as we have more information.
Engineers have completed monitoring and incident is now closed
New equipment has been installed and is now in service - engineers are closely monitoring
New equipment has been connected and is powering up - more updates to follow
Our engineers have arrived on-site; more updates to follow. Please do not reset your equipment.
The vehicle has left our Barton site and is on route to Wootton Exchange - Estimated time to arrive to site is 15 minutes
Replacement equipment has been configured and is being transferred onto a vehicle to be moved the to exchange
No incidents reported
Our monitoring indicates a full loss of service to customers in the Oregon building at Princeton Place. Updates to follow
All services have now restored.
If you are still without service, then please turn off your router at the wall, wait 30 seconds and then turn it back on again. If you are then still without service or if you have reset your equipment, then please contact our support team via telephone on 0333 102 0000, live chat at internetty.uk or email team@internetty.uk. Our customer support team are available until 10 pm this evening or from 8 am tomorrow morning. We apologise profusely for any inconvenience caused by this outage.
Services restoring. We are watching service restoration very closely. Update to follow
Engineers remain on site. Investigations found a faulty Network Switch. This has since been replaced, and on-site engineers are now working with Network Operations to implement and configure the replacement switch. Updates to follow
Engineers have just arrived on site. Updates to follow
Electricians have attended the building and have confirmed that there is power to our equipment. On-site checks carried out with our Network team indicate a faulty PSU or Network Switch. InternetTY engineers have been dispatched to the site with an estimated time of arrival of 8:30 pm. Updates to follow
We have raised this with building management, and Electricians are on their way to site - More updates to follow
Services impacted due to loss of power to telecoms equipment
All services have been restored. Following a period of monitoring, services are now restored and stable. Incident Closed
If you are still without service then please reach out to our support team via telephone on 0333 102 0000 , Live chat at Internetty.uk or email team@internetty.uk
We apologise profusely for any inconvenience caused by this outage
We are watching services being restored to the site. Update to follow
Our Engineer has arrived on site and has begun investigations into the reason for the Outage. Updates to follow
Power is restored but equipment is not responding as we would expect. Our engineer has been dispatched to site. ETA 3.30pm
Electrians are on-site and looking how to restore the power at present; we are awaiting confirmation of power restoration shortly.
The onsite concierge are contacting the maintenance team to attend to review the loss of power to the telecoms equipment
We are trying to make contact with the on site management team to request assistance with loss of power
No incidents reported
No incidents reported
No incidents reported