All systems are operational

Stickied Incidents

10th July 2025

South Ferriby , Horkstow, Saxby, Bonby and Worlaby Service Outage

Our monitoring has indicated a full loss of service to South Ferriby , Horkstow, Saxby, Bonby and Worlaby. We are investigating the reason for this loss of service. Updates to follow

  • Update from Northern Power Grid Incident Ref: INCD-664327-A:

    Updated Restoration estimated 20:45 - 21:45

    We will continue to retain power to our cabinet for those customers unaffected by the power cut for the remainder of the power cut. Updates to follow

  • Power has been restored to the cabinet via our backup generator, meaning customers in areas that have Power but are serviced by the cabinet are now back on. We will retain power to our cabinet until the Mains supply restores

  • Northern Power Grid Incident Ref: INCD-664327-A:

    LATEST UPDATE:

    15:23 A power cut has been reported in your area.

    15:30 Our team have identified what’s caused the power cut and are working to get your power back on.

    Restoration estimated 16:30 - 17:30

  • Engineers have arrived at the cabinet and found that Mains power has been lost. A further engineer is en route ETA 5 minutes with a backup generator to bring services back online. We will then be able to restore services and run on generator until Mains power is restored. We expect service restoration in approx 10-15 minutes.

  • Engineers have been dispatched to the Cabinet to investigate the reason for the loss of service as well as validate power to the equipment. ETA 15 Minutes. Updates to follow

  • Past Incidents

    23rd November 2024

    No incidents reported

    22nd November 2024

    No incidents reported

    21st November 2024

    No incidents reported

    20th November 2024

    No incidents reported

    19th November 2024

    No incidents reported

    18th November 2024

    No incidents reported

    17th November 2024

    No incidents reported

    16th November 2024

    North Lincolnshire Power Outage

    A power incident has tripped a piece of equipment which has just been restarted. Services impacted should see restoration after a few minutes.

  • Services now no longer considered at risk. Incident Closed

  • We are still continuing to operate our services at risk;

    Our team is monitoring power; and fuel levels throughout.

  • Due to a local substation fire our main building in Lincolnshire lost full power. This was isolated by the emergency services. Due to the nature of this also tripped surged our automatic transfer switch system for safety. Our team have now restored power using Alternative Power Generators to enable service to continue. The on-site team are working with the fire services to implement a safe return to electrical services at this time. Services still remain at risk, however our team will remain on-site throughout the ensure service is maintained.