Replacement equipment is mounted and the switchover is about to commence. Services will be impacted momentarily while this work takes place. Updates to follow

Following testing of the equipment on site we have deemed it requiring immediate replacement to avoid the potential for wider service issues/outages. We are now preparing the replacement equipment before we will action on the replacement. All steps necessary will be taken to keep service impact to a minimum. Updates to follow

Engineers have arrived on site and are heading to the communications cabinet in question. We will first review the equipment in its current state and perform testing. Updates to follow

Engineer ETA to the site is 1 Hour

The equipment has now arrived, and our engineers are preparing to depart for site with all necessary items. We will continue to monitor progress and provide further updates as work advances.

Replacement equipment has been sourced, we are awaiting delivery of the replacement switch to our Staffordshire stores which is expected tomorrow 30/04/2025 AM. Once this has been received we will provide an update on engineer dispatch to site

Investigations have found an issue with an aggregation switch responsible for connectivity to a portion of the building. We are now working to source replacement hardware and establish a fix plan which minimises service impact and returns service to normal as soon as possible. Updates to follow