Some systems are experiencing issues

Stickied Incidents

21st October 2025

Liverpool Network Maintenance Window - 2309011

Engineers will be completing essential Maintenance on our Network, impacting services to some of our customers in Liverpool

Maintenance Reference: 2309011

Date - 21/10/2025 23:00 - 22/10/2025 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

  • Service impacting work has commenced. Updates to follow

  • Preparations are complete. Engineers are heading towards our first site of works for this evening. Updates to follow on when service impacting activity will begin.

    • Past Incidents

    17th July 2024

    North Lincolnshire London - Telehouse North

    We are currently receiving reports of connection issues across several areas of our network. This is currently being investigated by our Network Team.

  • Incident Closed. Engineers attended Telehouse North overnight and the faulty equipment was replaced. The new equipment was phased back into the Network and following a period of monitoring we are happy that services are no longer considered at risk

  • Services have restored to all affected areas. Our Network Operations team will now begin work on the isolated equipment responsible for the issues with updates to follow regarding our fix plan. Services are considered at risk with possibility for performance issues. Anyone still entirely without service is advised to contact our Customer Support Team on 0333 102 0000.

    Important Notice for Customers with Landline Services:

    If you are without either inbound, outbound or both calls then please power off all internetty equipment at the wall for 30 seconds and power it back on again. If you still experience issues after doing this please contact support for further assistance

    Important Notice for Customers who may have pressed the reset button on their equipment:

    Please contact support advising of this and they can assist you in service restoration via remote reconfiguration

  • Services to DN36 Postcode areas are restoring. Updates to follow

  • Services have been restored across the majority of our Network with engineers still working to restore services to DN36 Postcode areas. Updates to follow

  • We are currently watching service restoration across a large number of sites. We are still aware of issues in DN36 Postcode areas and are working to restore this as quickly as possible

  • We have isolated the piece of equipment that is causing issues and are currently working to restore all services via alternative routes. Updates to follow

  • Our Network Operations team are investigating a Core router in Telehouse North and currently working to identify the route cause of performance issues

    • 16th July 2024

    No incidents reported

    15th July 2024

    Liverpool Princeton Place

    We are currently investigating reports of loss of service in the Princeton Place building. We are currently working with building management to diagnose and resolve the issue. Further updates expected shortly.

  • Service has now been restored to the affected properties. We do apologise for the inconvenience caused.

  • Building management are on site and are working with our Network Team currently.

  • Building management are on route to site to check power to the equipment.

    • 14th July 2024

    No incidents reported

    13th July 2024

    No incidents reported

    12th July 2024

    No incidents reported

    11th July 2024

    No incidents reported