All systems are operational

Stickied Incidents

16th May 2025

Rural Fibre Network Maintenance Windows - 2309010

Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire

Shared Maintenance Reference: 2309010

This shared Maintenance is made up of the following windows:

Reference - 2309010-01

Date - 16/05/2025 23:00 - 17/05/2025 06:00

Classification - Affected

Reference - 2309010-02

Date - 17/05/2025 23:00 - 18/05/2025 06:00

Classification - Affected

All impacted customers have been contacted via email and provided with a description of the works.

Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

Past Incidents

10th July 2024

No incidents reported

9th July 2024

No incidents reported

8th July 2024

No incidents reported

7th July 2024

ITY2309008 - THN Core Router Replacement Maintenance

Our Networks Operations team will complete essential emergency maintenance works between 12:30 am and 6:00 am on Monday 8th July 2024.

Our early monitoring has indicated an issue which requires us to swap out Core Network Equipment in our primary data centre Telehouse North.

This critical operation is essential to ensure the continued reliability, security, and optimal performance of our internet services.

During the window, you may lose access to services for a few minutes. Customers who have phone service are advised to turn the router off and back on at the wall after 6am.

  • All services are restored. If you are still experiencing an issue with your internet service please contact our support team. If you are a landline customer and experiencing issues with inbound or outbound calls then please power off your router for 30 seconds and power it back on again and your issue should resolve. Again, if this does not work please contact our support team

  • All required work has now been completed. Our team are now making final changes to the equipment and watching restoration of all services. Updates to follow

  • Service impacting works have now commenced. Updates to follow

  • Works have commenced, all Customer internet services remain unaffected at this time

  • Engineers have arrived at Telehouse North and are preparing for works to commence

  • No customer services are currently impacted.

    • 6th July 2024

    No incidents reported

    5th July 2024

    No incidents reported

    4th July 2024

    No incidents reported