Services have restored to all affected areas. Our Network Operations team will now begin work on the isolated equipment responsible for the issues with updates to follow regarding our fix plan. Services are considered at risk with possibility for performance issues. Anyone still entirely without service is advised to contact our Customer Support Team on 0333 102 0000.
Important Notice for Customers with Landline Services:
If you are without either inbound, outbound or both calls then please power off all internetty equipment at the wall for 30 seconds and power it back on again. If you still experience issues after doing this please contact support for further assistance
Important Notice for Customers who may have pressed the reset button on their equipment:
Please contact support advising of this and they can assist you in service restoration via remote reconfiguration
