InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

24th August 2026

Core Network Routing Maintenance Window - 2309014

Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.

Maintenance Reference: 2309014

Date - 24/08/2026 23:00 - 25/08/2026 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

19th July 2023

Home VOICE Services and Customer Services Number

We are investigating an issue with our phone servers impacting both our Home VOIP Services and Customer Services Line. Updates to follow

  • This incident has now been marked as resolved. Anyone still experiencing issues is urged to contact our customer services team.

  • Engineers are still hard at work to restore services for all of our customers. This is ongoing with new customers coming back online with each passing minute

  • We are now seeing successful outbound calls. Our team is continuing to work on inbound calls

  • Our teams are still working to resolve issues. Some users are restoring periodically whilst we continue diagnostics

  • Engineers working on the issue and Support hours on the Customer Experience line have been extended until further notice this evening. Updates to follow

  • We have managed to divert calls to our Customer Services Line 0333 102 0000 to an alternate destination to allow us to help our customers with any unrelated concerns. Updates to follow on Home Phone Services

  • Engineers have identified an issue with the Database which stores data for the VOIP Servers. They are currently working to restore service as quickly as possible

    • 18th July 2023

    No incidents reported

    17th July 2023

    No incidents reported

    16th July 2023

    No incidents reported

    15th July 2023

    No incidents reported

    14th July 2023

    No incidents reported

    13th July 2023

    North Thoresby

    Reports of an Outage In North Thoresby, Engineers have been dispatched to the Village. Updates to follow

  • Service is restored and the equipment has been replaced

  • We have identified the issue as being a faulty core router which is a vital element within the network. We have dispatched a replacement along with additional resources from our North Lincolnshire Warehouse with an ETA of 45 mins to arrive at site. Configuration of the new router will then commence to get everyone up and running

  • Onsite investigations have commenced

  • Engineers are ETA 15 Minutes to the North Thoresby Exchange to begin investigation into the route cause of the issue