All systems are operational

Stickied Incidents

1st June 2023

Liverpool Chavasse Mews, Liverpool

Our Network Operations Team are currently investigating a partial loss of service for some residents of Chavasse Mews, Liverpool. Initial investigations have identified power failure to a piece of equipment. We are currently working alongside building management to resolve this. A further update is expected shortly.

  • Our engineer has now restored power to the equipment and services are now back online. Our Network Operations Team will continue to monitor this to ensure stability.

  • Our engineer has arrived on site and is currently completing further investigation. An update is expected shortly.

  • Our engineer is expected to arrive on site at 08:15.

  • An engineer has now been assigned and they are scheduled to attend in the morning. A further update will follow with an approximate ETA for arrival on site.

  • An engineer will be dispatched as soon as possible to investigate this on site.

  • Unfortunately our Network Operations Team have been unable to restore power to the equipment at this time.

  • Past Incidents

    19th May 2023

    No incidents reported

    18th May 2023

    No incidents reported

    17th May 2023

    Liverpool Wolstenhome Square Block A & B

    Faulty hardware is limiting speeds intermittently. Replacement equipment is on its way to site to resolve the issue.

  • Following the replacement of equipment, services are now restored and the issue is resolved.

  • Replacement equipment has now arrived on site. There will be momentary hard downtime whilst the equipment is replaced.

  • 16th May 2023

    No incidents reported

    15th May 2023

    No incidents reported

    14th May 2023

    No incidents reported

    13th May 2023

    No incidents reported