InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

8th April 2026

OFNL Network Wide Maintenance - OFNLITYNW003

OFNL Description of Works:

OFNL are working to upgrade our Core Routers to provide increased capacity for ISP connections in Telehouse West. As part of this work, OFNL will be performing a change to our Core Router chassis in Telehouse West (THW). 

Classification - Affected

Time:

Start Time: 08-04-2026 01:00:00 End Time: 08-04-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

9th May 2023

No incidents reported

8th May 2023

No incidents reported

7th May 2023

North Lincolnshire North Lincs

We have been made aware of issues currently affecting services supplied by Virgin Media nationally. We are working to get an update from VM In reference to the outage.

  • Virgin Media confirmed a fault on a long distance amplifier between York and London.

    We are awaiting a full Reason for Outage Report,

    Services restored from 2am to 4am.

    We will monitor these services.

  • Virgin Media are advising they are aware of the issue with no ETA on restoration at this time. Our network operations team are in constant contact pushing for more information.

    • 6th May 2023

    No incidents reported

    5th May 2023

    No incidents reported

    4th May 2023

    No incidents reported

    3rd May 2023

    Liverpool Royal Exchange Liverpool

    A maintenance window from one of our fibre providers has resulted in loss of service and has breached the timeframe. We are currently working to try and restore services as quickly as possible

  • Monitoring services

  • Services are now restoring.

  • UPDATE FROM FIBRE PROVIDER 03/05/2023 09.03 - Transmission works continue to over-run which is impacting services. Work is ongoing to restore. Additional hardware has been ordered with ETA of 9.00. 

    3rd party engineers are remotely connected to the node working on the issue.

    We have not received an update as yet to confirm hardware has arrived on site but we continue to push for this update and will provide further information as soon as we have it.

  • National fibre provider reporting faulty equipment. New equipment is due to arrive with them on-site at 9am. We will have more information shortly after 9am.