Due to large-scale national power outages, we believe due to high temperatures, all services are currently identified as 'at risk' . We are working hard to maintain services. Our MBROC status means we must dedicate resources to critical operations. This will impact on non-critical customer service cases and engineer response times. We apologise in advance.
Our MBORC has now been lifted and SLAs have been restored.
Villages within North Lincs & Lincolnshire mains power has now started to be restored.
Our team is still working hard to ensure critical services are maintained throughout providing communications to the best of our ability. We are keeping the MBORC process in force at this time to ensure resources are focused on maintaining services.
Reports of loss of service in parts of North Thoresby village. Engineers have been dispatched to the area to investigate. We will update this status page as we receive more information from the engineers
Services have been stable for 12 hours.
Mains power has again been lost in North Thoresby. Services impacted. ETA from Northern Power Grid is 1pm
Norther Power Grid has now restored power to the cabinet. We are monitoring the situation closely.
Update received from Northern Power Grid that mains power is expected to be reinstated circa 12 Midnight. Service is being maintained via alternative power source, but we remain 'at risk' until mains power is restored
The backup power supply for the purpose of power failures has failed. Engineers are investigating the reason for this. Power has been restored temporarily via an alternative source and services should reinstate. Northern Power have advised they are working on reinstating mains' power by 6pm this evening. Until mains power is restored services are marked as significantly at risk.
Service has been impacted due to a loss of power at the telecoms cabinet. Engineers are investigating cause.
Services will be offline in North Lincolnshire this evening between 12am and 1am to make a small change to our cooling system.
No incidents reported
No incidents reported
No incidents reported
No incidents reported
We have been informed by Northern Power Grid (Incident Number: PPC045134) That our exchange will have no mains power between 9am and 4.30pm today (12/06). Our engineers are preparing to move our requirements to generator for the duration of the works. Services in North Lincolnshire should be considered at risk during this time.
Northern Power Grid have confirmed that power has now been fully restored and no outages are expected. Our engineers have now switched the load back to the mains electricity. We have returned our generators to standby incase of any immediate issues.
Our critical services load has now been moved over to generator. Our engineers are standing by to ensure that all services remain running while on generator.
No incidents reported