InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
Some systems are experiencing issues

Stickied Incidents

24th August 2026

Core Network Routing Maintenance Window - 2309014

Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.

Maintenance Reference: 2309014

Date - 24/08/2026 23:00 - 25/08/2026 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

11th May 2022

Manchester Manchester Trunk Route Fibre Outage

Full service interruption in Manchester city centre

  • We can confirm the service was fully operational at 1am. We are continuing to work with the supplier to understand the reasons for no prior warning and awaiting their Reason For Outage report.

  • Our team has managed to restore services to the affected buildings. We are continuing to work with our national fibre provider on the restoration of services via our Main Links.

  • We have been informed of the following works, We are working with our national fibre provider to understand the impact as no prior notice has been issued.

    Activity Date 11-May-2022 21:00 to 12-May-2022 04:00 ( GMT )

    Location of Maintenance: M42, Birmingham, UK

    Reason: Undertaking a major diversion of fibre network due to diversionary works as a result of a scheme by National Highways around junction 6 on the M42.

    • 10th May 2022

    No incidents reported

    9th May 2022

    No incidents reported

    8th May 2022

    No incidents reported

    7th May 2022

    No incidents reported

    6th May 2022

    Liverpool Wolstenholme Square Block D,E

    We are currently investigating a performance issue on an underground cable link. Engineers are estimated to be on-site by 8 pm this evening to investigate the root cause and provide a resolution.

  • Issue resolved

  • Engineers have located a damaged cable. This has been repaired and services should now be restored. We will now monitor

  • Engineers are struggling to locate the issue but are continuing to investigate

  • Engineers have arrived on-site they are now conducting some preliminary investigations.

  • Our engineers are currently delayed due to inclement weather on the route. We are now estimating arrival at 8.30 pm.

    • 5th May 2022

    No incidents reported