InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

4th June 2026

OFNL Network Wide Maintenance - OFNLITYNW004

OFNL Description of Works:

OFNL are working to upgrade our Core Routers to provide increased capacity for ISP connections in Telehouse West. As part of this work, OFNL will be performing a change to our Core Router chassis in Telehouse West (THW). 

Classification - Affected

Time:

Start Time: 04-06-2026 00:01:00 End Time: 04-06-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

6th May 2022

Liverpool Wolstenholme Square Block D,E

We are currently investigating a performance issue on an underground cable link. Engineers are estimated to be on-site by 8 pm this evening to investigate the root cause and provide a resolution.

  • Issue resolved

  • Engineers have located a damaged cable. This has been repaired and services should now be restored. We will now monitor

  • Engineers are struggling to locate the issue but are continuing to investigate

  • Engineers have arrived on-site they are now conducting some preliminary investigations.

  • Our engineers are currently delayed due to inclement weather on the route. We are now estimating arrival at 8.30 pm.

    • 5th May 2022

    No incidents reported

    4th May 2022

    No incidents reported

    3rd May 2022

    No incidents reported

    2nd May 2022

    Liverpool Quuensland Place Outage

    Queensland Place Accommodation is experiencing an outage. Engineers are investigating

  • Our engineers have replaced the faulty router and service has been restored. If your device still does not have access we recommend disabling the Wifi or restarting the device.

  • Engineers have arrived on-site. Investigations have found a core router on-site has failed the engineers are currently working to replace the faulty equipment.

  • Our engineers have updated they are approx 30minutes from Queensland Place.

  • Our engineers have been unable to communicate with the equipment on-site. The on-site team has restarted the equipment to no avail. Our engineers have now been dispatched to the site. An update is due at 11.30pm

    • 1st May 2022

    No incidents reported

    30th April 2022

    DNS Services Social Media Apps feeds not updating or access restricted (Liverpool)

    Some social media apps will open but not load data or refresh. The issue appears to be linked to Facebook and Instagram. We are currently investigating the issue which appears to have been happening intermittently over the last 24 hours and is only affecting some areas of Liverpool

  • Testing resolution