We are investigating dropouts in the Oregon Building within the Brunswick Park Complex.
The issue has already been diagnosed as a cable link to the building which is dropping intermittently. We suspect this is a cable fault and require engineers to attend the site to investigate this
We have reached out to Building Management to arrange building access. Updates to follow
On-site engineers have replaced a switch and link cable. Monitoring indicates the issue has been fully resolved, but we will continue to observe performance to ensure stability.
NOC Team are not happy with monitoring. Engineers have been despatched to site. ETA to site 00:30 hours. Updates will follow after this time.
Our engineers have successfully established a connection via an alternative method to help stabilise services. The network is currently under active monitoring to ensure continued stability. Communication with the on-site team is ongoing and effective. If further on-site attendance becomes necessary, it will be arranged promptly.
Our engineers have attempted to attend the site; however, we have been unable to gain access to the property due to restrictions with the building management. At this stage, we believe the issue is related to a cabling fault, which is causing intermittent service.
Unfortunately, we are currently unable to resolve the issue until access is granted. Until we can gain entry we will continue to monitor the situation closely.
No incidents reported
No incidents reported
No incidents reported
Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire
Shared Maintenance Reference: 2309010
This shared Maintenance is made up of the following windows:
Reference - 2309010-01
Date - 16/05/2025 23:00 - 17/05/2025 06:00
Classification - Affected
Reference - 2309010-02
Date - 17/05/2025 23:00 - 18/05/2025 06:00
Classification - Affected
All impacted customers have been contacted via email and provided with a description of the works.
Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.
Maintenance complete. Following a period of close monitoring we are happy that the changes made in the early hours of the morning have been successful. Anyone still experiencing any service outages or drops are urged to contact our support team as soon as possible on 0333 102 0000 , Live Chat or Email team@internetty.uk
Cabling works and power redundancy testing has concluded. Works have been successful in increasing network capacity and introducing further power redundancy. Network operations engineers are now beginning configuration changes, services will see drops whilst this work happens. This work will continue through until 6am with a hard stop at this point. The next update will be to confirm Maintenance completion.
Engineers will shortly begin preparations for this evenings works. We are not expecting lengthy outage this evening. The purpose of this evenings works will be to test Power, Link and router redundancies. It is therefore expected that affected customers may experience sudden dips in service whilst these works are carried out and configuration changes made on the live network. Engineers will also be on site at our various cabinets and exchanges carrying out upgrade and cabling work which may also cause brief disconnects. We will provide an update when works begin, as always all efforts will be made to minimise service impact within the window and to keep window time to a minimum. Customers are advised to leave all equipment within the home/business powered on and services should automatically restore should it be impacted by the changes we make.
All services have been restored for remaining customers. Any customers still without service are urged to contact our support team via email at team@internetty.uk, alternatively you can reach our team via telephone or live chat from 9am onwards through until 8pm this evening. We will halt any further service impacting works until the next window commencing again at 11pm this evening
Services are restoring for the remaining affected customers. We are watching service restoration very closely and will update when this is complete.
Due to unforeseen circumstances, some services are still offline. We apologise profusely for the delay and for surpassing the proposed Window end time. We are working as fast as we can to conclude this window. We will provide further updates as and when we have them
Works are ongoing and some connections remain offline. Engineers are working hard to restore all services within the Maintenance timeframe. Updates to follow
Works are going well and we are beginning to restore services to customers who have seen downtime so far. Updates to follow
Works have commenced. Service impact will be kept to a minimum where possible however customers may now experience outages to service as works progress
Engineers have arrived on site and preparing to start works. Updates to follow
No incidents reported
No incidents reported
No incidents reported