No incidents reported
No incidents reported
No incidents reported
No incidents reported
No incidents reported
Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Barton Upon Humber and Barrow Upon Humber.
Shared Maintenance Reference: 2309009
This shared Maintenance is made up of the following windows:
Reference - 2309009-01
Date - 13/12/2024 01:00 - 04:00
Classification - At Risk
Reference - 2309009-02
Date - 19/12/2024 00:00 - 06:00
Classification - Affected
Expected Downtime: 4 Hours
Classification meanings:
Affected
This means that service is expected to be hard-down between the planned start and end times specified and full service impacting. Please note that a lot of the time service is restored much faster than the specified window.
Degraded
This means that service is not expected to be hard down, however, during the planned start and end times specified service may be slower than normal or you may experience performance issues.
At Risk
This means that service is not expected to be hard-down however due to the infrastructure that is being worked on, outage risk is increased.
Description Of Works:
Network Operations Engineers will use the first window to prepare critical infrastructure ready for our field engineers to make essential changes within the second window.
Works are required as a part of our efforts to improve Network Resilience in the area.
Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.
All impacted customers have been contacted via email.
All service-impacting works have concluded. Maintenance Complete
Maintenance Window 2309009-01 is now complete. Services are no longer considered at risk and we are ready for 2309009-02. Updates to follow
Maintenance window 2309009-01 has now commenced. Services are considered at risk.
Maintenance window 2309009-01 is set to commence on time this evening at 01:00 AM. At this point, services will be considered at risk until announced otherwise. Updates to follow
No incidents reported
As power companies across the country report that storm damage is straining resources and creating unsafe conditions that hinder mitigation efforts, we are deeming all services currently at risk.
Prolonged power outages may exceed the reasonable duration supported by battery backup service level agreements, impacting service reliability.
Updates to follow on any affected services.
Incident Closed - Services no longer considered at risk.
Risk to services is now lowered from "High risk of Failure" to "at risk" in all areas. Updates to Follow
Services have been restored to all affected customers in Stone, Staffordshire. We continue to monitor services closely and services remain at high risk of failure for all areas
Services remain affected in Stone Staffordshire. The latest update from National grid is as follows:
"Active Power Cut Incident: INCD-34952-p
We are aware of the power cut affecting the ST15 area. The incident was raised at 5:23pm this evening and our engineers are working to get the power returned as quickly as possible. We are sorry for any inconvenience this is causing you.
There are currently 718 properties off supply
Reason for outage: There is currently a fault on our overhead network. Your supply may go off and on while we work hard to resolve this."
Services in Lincolnshire are currently considered at high risk of failure. We are ready to respond where possible to reduce outage times should services be impacted.
Statement from Northern Power Grid:
"Storm Darragh is impacting our network.
The strong wind and heavy rain is impacting our ability to safely assess the extent of the damage and restore power, meaning we are currently unable to provide estimated restoration times."
Customers in Stone, Staffordshire are currently without service due to a Power outage. Updates to follow