Past Incidents

Services have been restored and services are no longer considered at risk. Engineers have confirmed a fibre break which does indeed at this time appear linked to the previous work carried out by a contractor in the vicinity of the break. We will now work to contact the contractor in question and will arrange a fix plan in due course. Customers will be notified if any of this work requires Maintenance. We apologise profusely for any inconvenience caused. Incident Closed

Services have been restored to all impacted customers via an alternative method. Services are considered at risk at this time whilst we monitor service restoration

Our engineers have still been unable to locate the location of the damaged cabling. Engineers are now instead working to establish an alternative route to restore services to customers. Once connectivity is reestablished they will then continue working to establish the extent of the damage and begin a fix plan

More engineers are on route. Contractors are no longer in the area so more resources required to speed up the process of identifying the damaged cabling.

Engineers already on site will continue to progress as quick as they can.

Our engineers have arrived on-site and are currently scanning the area to locate the fibre damage.

This is an essential step in identifying the exact cause so that repairs can proceed as swiftly as possible.

We appreciate your patience as we work to resolve this issue. Further updates will be provided as more information becomes available.

First engineering team expected to arrive at 23:22.

There are permitted works for a contractor in the area working in telecoms infrastructure. Plan is to locate these works and check if they have damaged cabling.

Investigations have identified a fibre break as the potential cause of the service disruption.

Engineers have been dispatched to the area and are expected to arrive in approximately 1 hour and 15 minutes.

Further updates will be provided as more information becomes available.